BirdEye |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | ServiceFame is transforming the way local home service businesses manage their online reputations. This innovative reputation management software equips small businesses like lawn care, house cleaning, and HVAC services with the tools they need to boost their online reputation and build trust with customers. The platform’s effortless feedback collection system simplifies the process of gathering customer insights by sending quick surveys after each service. This allows businesses to automatically request Google reviews from satisfied clients, enhancing their online visibility. With ServiceFame, managing negative reviews becomes a breeze, as monitoring feedback through the dashboard allows for swift resolution of customer issues, turning potential setbacks into growth opportunities. By streamlining the customer feedback process, ServiceFame ensures that businesses can focus on delivering exceptional service while leveraging the power of reviews to attract more clients. Whether it’s capturing valuable customer opinions or effortlessly increasing online ratings, ServiceFame stands out as a vital partner for any home service business aiming to thrive in today’s competitive market. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
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| Total Features |
6 Features
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3 Features
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| Common Features for All |
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Rating |
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| Rating Distribution |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
Rising Star Plan Others Superstar Plan $49.00 $49.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
+ 2 More
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Not Available |
| Company Details | Located in: Berlin, Germany |
Not available |
| Contact Details |
+44 20 3514 4590 |
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| Social Media Handles |
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