BirdEye |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | Cut through the noise and climb the ratings ladder with RightResponse AI, their ultimate partner in outranking competitors with data-backed precision. Designed for businesses vying for top spots in map rankings, this innovative tool transcends traditional sentiment analysis by delving deep into customer feedback to reveal the hidden insights that propel their reviews and their rank to new heights. With RightResponse AI, speculation is a thing of the past. This advanced platform taps into the subconscious signals behind each customer interaction. This isn't just keyword spotting; it's an intelligent breakdown of language nuances that unveils what their customers truly care about. Craft responses to reviews that resonate with heart and strategy. Personalization is at the core of what makes RightResponse AI extraordinary. Responding in a way that acknowledges individual customer experiences markedly enhances satisfaction and fosters loyalty.But why stop at their own reviews? RightResponse AI offers comprehensive analysis tools that dissect competitors' review landscapes. Discover their strengths and weaknesses across volume, freshness, responsiveness, and overall sentiment. This isn't just tracking; it's decoding the DNA of their success. Complementing insights with action, RightResponse AI assists you in building an unwavering competitive advantage. Employ our targeted recommendations to refine their services, amplify their strengths, and address areas that need attention. The result? An incontestable edge in a crowded marketplace. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
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| Total Features |
6 Features
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4 Features
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| Common Features for All |
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Rating |
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| Rating Distribution |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
Client Locations $18.00 $18.00 per month Competitor Locations $9.00 $9.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
+ 2 More
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| Company Details | Located in: Berlin, Germany | Located in: Jacksonville, Florida |
| Contact Details |
+44 20 3514 4590 |
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