BirdEye |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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| Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | Repuso is a review aggregation tool that helps website owners to collect social proof reviews and showcase them on their websites. Users can depend on the particular to display their visitors' satisfied testimonials, written by real people, which ultimately improves the conversion rate of their website seamlessly. The working mechanics of Repuso is quite simple and is also very quick to implement. Moreover, the software can be used to monitor all the social media channels of website owners and collect reviews written by customers as per convenience. Repuso also asks users to select their favourite reviews within the internal dashboard that are to be displayed in the widgets. This helps with website conversion enhancement in real-time. With Repuso, website owners can integrate powerful reviews from Facebook, Twitter, Instagram, Zendesk, iTunes, Google Play, Airbnb and many other popular platforms of their choice. The platform comes as a General Data Protection Regulation (GDPR) compliant tool, ensuring complete safety and protection of the stored data. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
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| Total Features |
6 Features
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5 Features
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| Common Features for All |
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Rating |
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
Basic $9.00 $12.00 per month Enhanced $19.00 $27.00 per month Agency $23.00 $33.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
+ 6 More
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| Videos |
+ 2 More
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+ 5 More
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| Company Details | Located in: Berlin, Germany | Located in: Tel Aviv, Israel |
| Contact Details |
+44 20 3514 4590 |
Not available |
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