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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | fetch.review offers an exceptional online review management solution designed for seamless use. It empowers businesses to effortlessly manage multiple locations with just a click, enhancing online visibility and customer engagement. By utilizing innovative QR code technology, Fetch allows businesses to unlock reviews through a quick scan, easily integrating this feature into thank-you cards or in-store displays. The platform simplifies the process of maintaining an up-to-date customer database by enabling easy importation of client lists via CSV files. Business owners can directly respond to reviews through Fetch, strengthening customer relationships and showcasing responsiveness. With SMS and email integration, it becomes a breeze to invite more customers to leave reviews, boosting a business's online reputation. One of Fetch's standout features is its user-friendly interface, making it one of the simplest yet most powerful tools for managing online reviews. It's designed to not only safeguard their reputation by preventing negative feedback from going public but also to elevate their business's presence on platforms like Google Maps. Whether you're handling one business or many, Fetch provides all the tools necessary for comprehensive online reputation management, ensuring their brand shines brightly in the digital world. Read more |
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SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
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Total Features |
6 Features
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2 Features
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Common Features for All |
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Organization Types Supported |
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Platforms Supported |
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API Support |
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User Rating |
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Rating Distribution |
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Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
Standard Subscription Others Medium Subscription Others Large Subscription Others |
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View Detailed Pricing
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Videos |
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+ 2 More
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Company Details | Located in: Berlin, Germany |
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Contact Details |
+44 20 3514 4590 |
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Social Media Handles |
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