BirdEye |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | Experify, is the ultimate solution for boosting the credibility of their brand and increasing sales. As a professional, they understand the importance of social reviews from customers who have authentically experienced their products. That's where Experify comes in. With Experify Social Reviews, they not only get reviews from satisfied customers, but also their user stories, maps, pictures, product details, and demographic information. This additional context helps to highlight common ground between customers, providing a boost of credibility that sets their brand apart from the rest. But Experify didn't stop there. They understand that today's shoppers are looking for a more personal and authentic shopping experience. That's why we've introduced our innovative "conversational reviews" feature. Experify allows shoppers to connect with their existing customers in a secure messaging experience. This allows for even more context and ultimately, convinces even the most skeptical of shoppers. Say goodbye to generic user-generated content (UGC) and hello to Experify. This platform empowers their existing customer community to engage with prospective buyers, driving more sales and increasing trust in their brand. By enabling shoppers to speak directly with their customers, Experify takes third-party perspectives to a whole new level, solidifying their brand's credibility and professionalism. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 10 Most Popular # 9 Most Searched |
Not Available
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| Total Features |
6 Features
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4 Features
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| Common Features for All |
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Rating |
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| Rating Distribution |
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Not Available
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
Basic $29.00 $29.00 per month Pro $119.00 $119.00 per month Enterprise Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Videos |
+ 2 More
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| Company Details | Located in: Berlin, Germany | Located in: Zurich, Switzerland |
| Contact Details |
+44 20 3514 4590 |
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