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86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Customer Alliance is an innovative web-based software solution custom-built to help hospitality businesses proactively manage their online reputation. This user-friendly SaaS platform streamlines the collection and analysis of guest reviews through an automated post-stay survey, providing actionable insights to improve the guest experience. With Customer Alliance's customized surveys, users can solicit honest, constructive feedback across review sites and social media. The software neatly aggregates guest responses into a centralized dashboard, automatically alerting hoteliers to new reviews and allowing them to directly message guests. This level of visibility and control is unparalleled among reputation management systems. Monitoring brand sentiment across the web is a breeze with Customer Alliance. The software tracks mentions on major travel sites, search engines and social media platforms - identifying positive and negative trends in real-time. This enables users to rapidly respond to reviews, diffuse crises and leverage successes in their marketing. In today's reviews-driven hospitality landscape, guest feedback can make or break a property. Customer Alliance puts users firmly in the driver's seat through automated review collection, in-depth analysis and multi-channel listening tools. This sophisticated SaaS solution is an invaluable asset for hotels seeking to actively engage guests, enhance service quality and showcase their brand online. Read more | Brand24 is an online management system that helps brands in protecting their reputation on the web. Using brand24, the companies can respond to the positive comments from their brand ambassadors & assist the unsatisfied customers before their crisis gets out in the public eye. They provide the clients an advanced sentiment detection kit to pierce out the positive, negative and unbiased reviews. In addition, the owners will get instant alerts whenever someone would post a negative comment about their kind and connect with the person before it’s too late. The Corporations can track online reviews on every social media platforms, news sites, on message boards, in blogs, reviewing apps and much more. They can also study as many people respond to the mentions made for your brand. The users can also track various hashtags using the important hashtag metrics provided and find influencers to promote their brand on a different platform. Brand 24 provides a demo version for testing of its features and they also provide their excellent features to the masses with packs starting at 49 dollars to 299 dollars a month. Read more |
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| SW Score & Breakdown |
86% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 10 Most Popular # 9 Most Searched | # 3 Fastest Growing # 4 Most Popular |
| Total Features |
6 Features
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6 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Sentiments |
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Real-Time Monitoring, User-Friendly Interface, Excellent Customer Support, Comprehensive Analytics and Reporting Inaccurate Sentiment Analysis, Limited Keyword Search, Limited Historical Data, Mobile Platform Inefficiency |
| Review Summary |
Not Available
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Overall, users praise Brand24 for its user-friendly interface, comprehensive monitoring features, customizable alerts, and accurate sentiment analysis. They appreciate the ability to track brand mentions across multiple platforms, analyze customer sentiment, and respond to customer feedback in a timely manner. Additionally, users commend Brand24's customer support team for their responsiveness and helpfulness. Some users suggest improvements in the reporting functionality and the inclusion of more advanced features like competitor analysis. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Essential Others Standard Others Professional Others Enterprise Custom |
Personal Plus $49.00 $49.00 per month Professional Premium $99.00 $99.00 per month Professional Max $199.00 $199.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots | Not Available |
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| Company Details | Located in: Berlin, Germany | Located in: Florida, United States |
| Contact Details |
+44 20 3514 4590 |
+1 (718) 618-4483 |
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