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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

contactSPACE logo
Call Center Software

4.8 11 user ratings

View Details

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

eVoice logo
Call Center Software

3.2 51 user ratings

View Details

Overview

Description contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process. Read more eVoice is a telecommunication service that provides toll-free local numbers, text and video calling facilities to its users. This business phone system allows organisations of all kinds to forward and route calls to the desired person or department as per convenience. It comes packed with excellent features catering to smooth business management. Thus allowing subscribers to get access to their voicemails virtually across all devices, besides helping agents stay present for each call and never miss important inquiries. Moreover, the text transcription facility provided by the same minimises disturbances during important work meetings and calls. An auto-assistant comes connected with each number that helps receive all calls professionally, imparting relevant information. Ultimately, with a plethora of advanced features like voicemail, mobile app, phone system settings and inbound call management facilities, eVoice turns out to be a dependable service for businesses of all types. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $105.00.
  • Free Trial Available
  • Starts at $6.25.
SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    75%
  • Momentum
    61%
  • Popularity
    76%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    79%
  • Momentum
    62%
  • Popularity
    84%

Features

Total Features
10 Features
7 Features
Common Features for All
    Auto Call Recording Automatically records all the ongoing calls.
    Call Monitoring Allows you listen to all inbound and outbound calls.
    Concurrency Support Allows you to manage multiple calls concurrently
    IVR Support Interactive voice recognition routes the caller to the right agent
    Inbound Call Center Allows you to receive an incoming call from customers
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Outbound Call Center Allows your agent to make outgoing calls
    Predictive Dialer Automatically dials to list of phone numbers
    Progressive Dialer Auto dials and connects agents to calls answered by live persons
    Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 7 More - Show Less
    • Auto Call Recording Automatically records all the ongoing calls.
      Call Monitoring Allows you listen to all inbound and outbound calls.
      Concurrency Support Allows you to manage multiple calls concurrently
      IVR Support Interactive voice recognition routes the caller to the right agent
      Inbound Call Center Allows you to receive an incoming call from customers
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Outbound Call Center Allows your agent to make outgoing calls
      Predictive Dialer Automatically dials to list of phone numbers
      Progressive Dialer Auto dials and connects agents to calls answered by live persons
      Queue Management (Calls) Allows you to control call queues and distributes call equally
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.8/5 11 user ratings
    3.2/5 51 user ratings
    Rating Distribution
    • Excellent

      81.8%
    • Very Good

      18.2%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    • Excellent

      47.1%
    • Very Good

      7.8%
    • Average

      3.9%
    • Poor

      2%
    • Terrible

      39.2%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $105.00.
    • Free Trial Available
    • Starts at $6.25.
    Pricing Plans
    Monthly Plans Annual Plans

    Silver $105.00 $105.00 per user / month

    Gold $139.00 $139.00 per user / month

    Platinum $175.00 $175.00 per user / month

    Diamond $239.00 $239.00 per user / month

    eVoice Lite $6.25 $7.50 per user / month

    eVoice Unlimited $16.25 $19.50 per user / month

    eVoice Unlimited Plus $15.83 $19.00 per user / month

    eVoice Unlimited Pro $15.00 $18.00 per user / month

    Live Receptionist Standard $129.95 $129.95 per month

    Live Receptionist Plus $179.95 $179.95 per month

    Live Receptionist Pro $399.95 $399.95 per month

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots contactSPACE screenshot 1
    + 8 More
    Reporting
    Videos Video Thumbnail Video Thumbnail
    + 3 More

    Vendor information

    Company Details Located in: St Leonards, Australia Located in: Los Angeles, California Founded in: 2000
    Contact Details

    1300 360 553

    https://www.contactspace.com/

    (877) 581-5789

    https://www.evoice.com/

    Social Media Handles

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