contactSPACE vs Daktela Comparison

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

contactSPACE

Call Center Software

4.8 11 user ratings

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Daktela

Call Center Software

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Overview

Description

contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts. If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor. contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre. In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process. Read more

At Daktela, they believe in helping customers tackle the complexities of customer communication. This all-in-one app simplifies and streamlines customer conversations no matter the size of the team or the range of channels used. They provide cloud telephony and advanced omnichannel solutions that connect voice, email, chat, and social media so the user never misses a beat. These specialists work with the user to design a tailor-made package that fits the unique requirements. Plus, this customer support doesn't stop there: they focus on long-term growth and are dedicated to helping the business succeed by providing reliable service, technical expertise, and top-quality tools for maximum efficiency – all at an affordable price. Giving the customers the best experience isn't just about convenience. That's why Daktela looks out for users—so they can do what do best: provide outstanding service to each customer every time! In just one easy app from Daktela, managing communication has never been easier. Contact us today to learn more about cloud communications solutions customized for business goals! Read more

Pricing Options

Free Trial Not Available
Starts at $105.00.

Free Trial Not Available
Offers Custom plan.

SW Score & Breakdown

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

75%
Momentum

61%
Popularity

76%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

84%
Reviews

60%
Momentum

62%
Popularity

72%

Features

Total Features	10 Features	6 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 3 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.8/5 11 user ratings	Not Available
Rating Distribution	Excellent 81.8% Very Good 18.2% Average 0% Poor 0% Terrible 0%	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $105.00.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Silver $105.00 $105.00 per user / month Gold $139.00 $139.00 per user / month Platinum $175.00 $175.00 per user / month Diamond $239.00 $239.00 per user / month	DAKTELA CLOUD PHONE Others DAKTELA LITE Others DAKTELA CONTACT CENTRE Others BESPOKE Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.8 130 ratings contactSPACE Vs Call Center Studio uContact 4.7 55 ratings contactSPACE Vs uContact HoduCC 4.8 20 ratings contactSPACE Vs HoduCC RingCentral Contact Center 4.1 281 ratings Aircall 4.2 1,579 ratings contactSPACE Vs Aircall	uContact 4.7 55 ratings Daktela Vs uContact XCALLY 4.9 86 ratings Daktela Vs XCALLY Whelp 3 1 ratings Daktela Vs Whelp VCC Live 4.8 145 ratings RingCentral Contact Center 4.1 281 ratings
	View All contactSPACE Alternatives	View All Daktela Alternatives