Connecteam vs Zendesk Workforce Management Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Connecteam

Workforce Management Software

4.8 807 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Workforce Management

Workforce Management Software

4.4 2,275 user ratings

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Overview

Description

Connecteam stands out as an award-winning all-in-one employee management solution, revolutionizing the way daily operations, communications, and human resource management are handled. Designed with efficiency in mind, Connecteam allows for seamless scheduling of shifts and accurate tracking of work hours through its automated GPS time clock, making timesheet export to payroll effortless. It bridges the communication gap within organizations, boosting morale through employee recognition rewards and ensuring everyone is on the same page via the main news feed. Furthermore, Connecteam enhances productivity by simplifying daily processes with custom checklists, forms, and tasks. It also focuses on employee development by offering knowledge base centers and advanced training courses, thereby keeping workforce informed and adept. With Connecteam, businesses can expect a substantial increase in efficiency and employee satisfaction, driving them toward greater success. Read more

Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more

Pricing Options

Free Trial Available
Starts at $29.0. Offers Free-forever and Custom plan.

Free Trial Available
Offers Custom plan.

SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

98%
Momentum

68%
Popularity

90%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

91%
Reviews

81%
Momentum

62%
Popularity

65%

Features

Total Features	21 Features	15 Features
Common Features for All	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 15 More - Show Less	Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role Analytics (Workforce) Helps you track and analyse the performance of the workforce Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics. International Usability Enables adaptation and functioning across various countries Leave Management Track and approve employee leave requests systematically Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements. Mobile App Helps your team to stay top on the business everywhere Multi-branch / Location Management Helps to oversee operations across multiple sites or geographical locations. Process Automation Reduce manual tasks through automated systems and workflows Regulations Enforcement Allows to implement and monitor adherence to specific industry or legal standards Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes. Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization + 9 More - Show Less
Unique Features	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.	AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently Geofence Offers location-based controls and security, crucial for mobile or field workforces Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.8/5 807 user ratings	4.4/5 2,275 user ratings
Rating Distribution	Excellent 86.2% Very Good 11.6% Average 1% Poor 0.7% Terrible 0.4%	Excellent 54.3% Very Good 36.2% Average 6.5% Poor 1.7% Terrible 1.3%
Review Summary	User reviews of ConnectTeam highlight its ease of use, robust features, and free small business plan as key strengths. The platform is widely praised for streamlining scheduling, communication, and time tracking, leading to increased efficiency and productivity. Several users noted the intuitive interface and helpful customer support, especially for onboarding new employees. However, some users reported issues with location tracking accuracy and expressed concern about billing practices for additional users. Overall, ConnectTeam receives positive feedback for offering a comprehensive and affordable solution to manage teams and streamline operations, although some features and billing aspects need refinement.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $29.0. Offers Free-forever and Custom plan.	Free Trial Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	The Small Business Plan Free Basic $29.00 $35.00 per month Advanced $49.00 $59.00 per month Expert $99.00 $119.00 per month Enterprise Custom	Zendesk Workforce Management Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Smart Workforce WorkForce Suite 4.1 20 ratings Connecteam Vs WorkForce Suite Workforce 4.4 72 ratings WorkforceHUB 4 23 ratings Infor Workforce Management 4.3 27 ratings	AgentTime 5 5 ratings Smart Workforce Shift Agent 3.9 14 ratings Verint Monet WFO Workforce 4.4 72 ratings
	View All Connecteam Alternatives	View All Zendesk Workforce Management Alternatives