Cohere vs Feedback Loop Comparison

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cohere

UX Software

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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Feedback Loop

UX Software

4.7 128 user ratings

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Overview

Description

Cohere is a compact customer support software that lets companies gain access to customer-related metrics and engage with them over one-on-one video calls. The software lets brands view customers’ live screens instead of asking them to provide bug descriptions and screenshots. In this way, Cohere enables companies to resolve customer issues at a 50% higher rate without requiring any meeting links and downloads. The software also facilitates seamless collaboration between brands and customers via onboarding sessions. These sessions come really effective in demonstrating the unfamiliar features to customers while the agents practice them in front of the users. The software also makes it easy for brands to discover specific areas which need further improvement. Even if no specific user has generated a service request or relevant queries against them. Moreover, these real-time interactions allow users to get a clear cut view of customers’ activities, instead of gaining monotonous statistics and logs. Read more

Feedback Loop is the agile research platform for rapid consumer feedback. Farmers Insurance, Humana, Lending Tree, Uber and Fortune 500 companies trust Feedback Loop to bring the voice of the consumer into critical market decisions Read more

Pricing Options

Free Trial Available
Starts at $39.00. Offers Custom plan.

Free Trial Not Available
Offers Custom plan.

SW Score & Breakdown

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

60%
Momentum

60%
Popularity

64%

81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

83%
Reviews

78%
Momentum

63%
Popularity

73%

Features

Total Features	6 Features	5 Features
Common Features for All	For Mobile Allows the application to run on mobile apps For Websites Allows the application to run on websites Heatmaps Heatmaps show where users have clicked on a page Prototyping Helps increasing product design efficiency and enhances accuracy Screen Activity Recording Allows recording every screen action during the user's session Unmoderated Testing Helps conducting tests on fairly functional websites User Journeys Helps to measure the overall experience the user had while interacting with the system User Research Helps to study user behavior through task analysis and feedback methods + 3 More - Show Less	For Mobile Allows the application to run on mobile apps For Websites Allows the application to run on websites Heatmaps Heatmaps show where users have clicked on a page Prototyping Helps increasing product design efficiency and enhances accuracy Screen Activity Recording Allows recording every screen action during the user's session Unmoderated Testing Helps conducting tests on fairly functional websites User Journeys Helps to measure the overall experience the user had while interacting with the system User Research Helps to study user behavior through task analysis and feedback methods + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online

Reviews & Ratings

User Rating	Not Available	4.7/5 128 user ratings
Rating Distribution	Not Available	Excellent 71.1% Very Good 25% Average 3.1% Poor 0.8% Terrible 0%
User Sentiments	Not Available	Fast Turnaround Time, Ease of Use, Helpful Customer Support, Targeted Audience Testing Limited Question Types, Survey Customization Limitations, Lack of Qualitative Research Capabilities, Occasional Data Analysis Limitations
Review Summary	Not Available	Feedback Loop is a powerful survey and testing platform praised for its speed and ease of use. Users highlight its ability to quickly gather customer feedback, allowing them to validate product ideas, prioritize critical features, and make informed decisions. However, some limitations exist, such as the restricted survey format and limited question types, which can hinder the creation of complex surveys. Nevertheless, users find the platform valuable for gathering quick insights, testing concepts, and understanding customer needs, ultimately leading to better product development and customer experiences.
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Pricing

Pricing Options	Free Trial Available Starts at $39.00. Offers Custom plan.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Starter $39.00 $39.00 per month Team $129.00 $129.00 per month Professional Custom	Enterprise Custom Team Custom
	View Detailed Pricing	View Detailed Pricing

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