Cloudbeds vs protel PMS Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Cloudbeds

Hotel Management Software

4.3 469 user ratings

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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

protel PMS

Hotel Management Software

3.5 31 user ratings

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Overview

Description	Cloudbeds hotel management software helps users in managing multiple tasks necessary to ensure the proper management of hospitality services. Ensuring automation, integration, and systemization of the front office is extremely important to improve the overall hotel management task, which can be achieved efficiently via this software. Hotel managers can also make a good use of this software in managing employees, reservations, marketing, housekeeping, maintenance etc. Online bookings can also be handled. Cloudbeds comes integrated with POS and features GDS/OTA integration. It can support maintaining and supporting multiple properties. Read more	protel PMS is an intuitive hotel property management system (PMS) that helps hotels boost their guest experience. It saves a lot of time for the operating teams so they can focus more on their guests. The solution offers users an easy interface for booking processes and payment procedures. For the front desk, it can be used to check-in visitors, look up a profile, make reservations, change guests’ rooms and process check out facilities. protel PMS also helps to post charges, print invoices and streamline payments. It also comes equipped with essential features like currency exchange and exchange rate, invoice generation along with invoicing history. The housekeeping management facility is backed by the software’s drag-and-drop functionality, colour coded columns and attendant sheets. The software also offers a comprehensive maintenance schedule and prioritises tools for proper maintenance. Further, protel PMS can be integrated with 1000+ other software and platforms for better business management and best guest experiences. Read more
Pricing Options	Free Trial Not Available Starts at $108.0. Offers Custom plan.	Free Trial Not Available Offers Custom plan.
SW Score & Breakdown	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 93% Momentum 63% Popularity 96%	83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 90% Reviews 77% Momentum 60% Popularity 62%
SaaSworthy Awards	# 1 Most Worthy # 2 Highly Rated	Not Available

Features

Total Features	13 Features	10 Features
Common Features for All	Catering Helps in storing necessary information related to catering or food services offered to guests at the hotel Employee Management Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprise Front Office Management Helps hotel managers to engage better with guests with all necessary digital data, right at their fingertips GDS / OTA Integration Helps in providing room availability and pricing information to a large base of potential guests through online travel agencies Guest Experience (GEM) Helps in logging essential data that can be used to improve guests staying experience in the hotel Hotel Group Management Helps in managing a chain of hotels under a particular group Housekeeping Management Helps in monitoring and managing all housekeeping related activities done in hotels Maintenance Management Helps in recording vital data concerning the overall maintenance of a hospitality property Marketing Management Documents, tracks and also helps to access all data pertaining to the marketing department Multi-Property Allows automating, streamlining and improving the management needs of multiple properties, using a centralized platform. Online Hotel Booking Helps the staff in accepting and confirming online booking and reservations made Point of Sale (POS) Ensures that the service selling and financial transaction related activities are completed efficiently and timely Reservations Management Helps in storing and managing all reservation related data and tasks in an orderly and easily accessible manner Reviews Management Helps in tracking and monitoring how the hospitality property perceived across the web and social media channels + 10 More - Show Less	Catering Helps in storing necessary information related to catering or food services offered to guests at the hotel Employee Management Helps in automating, managing and accessing the data related to the employed staffs, records vital data, etc. in the enterprise Front Office Management Helps hotel managers to engage better with guests with all necessary digital data, right at their fingertips GDS / OTA Integration Helps in providing room availability and pricing information to a large base of potential guests through online travel agencies Guest Experience (GEM) Helps in logging essential data that can be used to improve guests staying experience in the hotel Hotel Group Management Helps in managing a chain of hotels under a particular group Housekeeping Management Helps in monitoring and managing all housekeeping related activities done in hotels Maintenance Management Helps in recording vital data concerning the overall maintenance of a hospitality property Marketing Management Documents, tracks and also helps to access all data pertaining to the marketing department Multi-Property Allows automating, streamlining and improving the management needs of multiple properties, using a centralized platform. Online Hotel Booking Helps the staff in accepting and confirming online booking and reservations made Point of Sale (POS) Ensures that the service selling and financial transaction related activities are completed efficiently and timely Reservations Management Helps in storing and managing all reservation related data and tasks in an orderly and easily accessible manner Reviews Management Helps in tracking and monitoring how the hospitality property perceived across the web and social media channels + 7 More - Show Less

Technical Details

Organization Types Supported	Individuals Large Enterprises Medium Business Small Business	Individuals Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.3/5 469 user ratings	3.5/5 31 user ratings
Rating Distribution	Excellent 71.2% Very Good 11.9% Average 3.4% Poor 3.6% Terrible 9.8%	Excellent 29% Very Good 25.8% Average 22.6% Poor 9.7% Terrible 12.9%
User Sentiments	Excellent Customer Support, User Friendly Interface, Extensive Integrations, Reliable Channel Management Occasional Software Bugs, Limited Customization Options, Inadequate Accounting Integration, Complicated Onboarding Process	Not Available
Review Summary	Overall, Cloudbeds is a user-friendly and reliable SaaS solution for the hospitality industry. Many users praise its comprehensive features, ease of use, and efficient customer support. It has received positive feedback for its reservation management capabilities, integration options, revenue optimization tools, and reporting functionality. However, some users have reported occasional issues with the system's stability and have suggested improvements in its user interface and mobile app. Additionally, pricing concerns have been raised, with some users expressing that the cost may be a consideration for smaller businesses.	Not Available
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Pricing

Pricing Options	Free Trial Not Available Starts at $108.0. Offers Custom plan.	Free Trial Not Available Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Cloudbeds Platform $108.00 $108.00 per month Cloudbeds Enterprise Platform Custom	protel PMS Custom
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