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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Cloud90 is a cloud-based SaaS reputation management software that can very well be used as a social media marketing software. This digital intelligence platform comes designed using an advanced technology that alerts you against every possible social mentions about your brand. You can share the findings with all your team members in real-time a custom-built dashboard. Cloud90 helps in ensuring campaign management and response management in a systematic way. Social media metrics and sentiment analysis tools together help in availing deeper insight and reaching well-informed decisions. Customer targeting, keyword filtering features further make it a quality choice in the segment. Read more | BirdEye is an all-in-one marketing platform for multi-location businesses to help them deliver the best customer experiences in every step. This is an automated platform that uses data and advanced tools to collect reviews, convert leads, run surveys, text customers and provide referral benefits to the same. BirdEye helps business to be found by potential clients by consistently trying to gain engagement with them. The platform provides various means to connect business with customers, including webchat, video chat and mass texting, besides periodically forwarded reminders about individual products. BirdEye can also be used to organise surveys to get feedback from valuable customers. The feedback helps brands fix problems in their system and make strategies for the future. Whether the business has only a couple of branches or it is operating with hundreds of wings, BirdEye helps in every possible way to grow in this competitive market. Its services are beneficial to all kinds of companies, no matter if it belongs to healthcare, finance, automotive, education, real estate, etc. Read more |
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| SW Score & Breakdown |
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards |
Not Available
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# 1 Most Worthy # 1 Fastest Growing |
| Total Features |
4 Features
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7 Features
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| Common Features for All |
Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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Campaign Management
Customer Review Platform
Response Management
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
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| User Sentiments |
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Ease of use, Excellent customer support, Review generation, Comprehensive dashboard Limited third-party integrations, Inconsistent platform syncing, Complicated initial setup, Expensive add-on features |
| Review Summary |
Not Available
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Birdeye is a popular customer experience management platform that helps businesses collect, analyze, and respond to customer feedback. Reviewers praise Birdeye's ease of use, comprehensive features, and excellent customer support. They note that Birdeye helps them gather customer feedback from multiple channels, track customer sentiment, and identify areas for improvement. Additionally, Birdeye's reporting and analytics capabilities are seen as valuable for understanding customer feedback and making data-driven decisions. However, some reviewers mention that Birdeye can be expensive and that its reporting capabilities could be improved. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Cloud90 Custom |
BirdEye Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 3 More
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+ 7 More
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| Videos |
+ 1 More
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+ 2 More
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| Company Details | Located in: Dublin, Ireland | Located in: California, United States |
| Contact Details |
Not available |
1-800-561-3357 |
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