Alpaca |
| Description | ChurnZero is an intuitive customer success software that helps subscription businesses to understand their customer's product usage besides assessing their health. It provides businesses with the adequate means to personalize their customer experience by achieving timely and relevant touchpoints. It can also be used to save more time by managing in-house accounts, calendar, notes and to-dos from a single page. ChurnZero showcases a clear picture of their customers’ health and renewal likelihood with help of data-packed ChurnScore. It can be used to target customers based on firmographics, product usage, lifecycle and behavioural data. Moreover, businesses get real-time updates about everything starting from usage drops to milestones celebrations, so they can continue better relationships with their customers. The software also helps users to control the customer life cycle by providing the desired experience to build long-term loyalty. Users can help their customers with guided product tours and training to enhance their experience. It provides active integration with external platforms like Hubspot, Salesforce, ZohoCRM, Pipedrive and more. Read more | Angora is a robust product analysis platform that helps brands to get a comprehensive view of their customer behaviour. Monitoring any business platform, in particular, the software can provide a huge amount of valuable customer data in real-time. Angora also enables organisations and brands to segment their users within Customer Loyalty Grids so that the marketing team can concentrate on specific customer needs. Besides adding real-time visibility, the system also helps businesses get a detailed analysis of individual platforms and detect out weak areas that are responsible for drop-offs. The platform improves data-driven planning as it is equipped to make the most use of incoming data. Angora is particularly useful to reduce churn and ensure customer loyalty, besides offering proper direction to the development team's efforts in identifying and improving the weak areas within their business. In addition, Angora is capable of analysing multiple business metrics, providing real-time insights that promote seamless customer interaction with app pages. Ultimately, it also helps businesses to boost sales by helping them fulfil the personalised engagement criteria of the end clients. Read more |
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Excellent Customer Support, Extensive Integrations, Helpful Customer Success Manager (CSM), Easy to Use Interface Steep Learning Curve, Limited Customization Options, Confusing Segment Creation, Outdated User Interface |
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Many users praise the platform's user-friendly interface, data accuracy, and strong reporting capabilities, highlighting its effectiveness in identifying at-risk customers. Reviewers also commend the platform's customer support team for their responsiveness and willingness to go above and beyond. However, some users have expressed concerns regarding the platform's pricing and the need for more integrations with other business tools. Additionally, a few reviewers have reported experiencing occasional bugs and glitches, although these seem to be infrequent. |
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ChurnZero Custom |
Basic Free Growth $250.00 $250.00 per month |
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| Company Details | Located in: Arlington, VA - 22202 Founded in: 2015 | Located in: Florianópolis, Santa Catarina |
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