Chaport vs ChatGen Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chaport

Live Chat Software

4.8 57 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ChatGen

Live Chat Software

5 2 user ratings

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Overview

Description	Chaport is a ‘modern-day messenger’ that makes it easy for users to connect with their customers through a simple chat interface. The user has to install a chat button on the website, answer the queries of their customers, and increase sales. While the tool allows communicating in real-time, website visitors can get in touch even offline since their replies will be sent to customers via email notifications. The features that make Chaport stand out is the ability to transfer a chat to a colleague, join a group chat, or view the conversation of other colleagues in real-time. Chaport can improve sales further through automatic chat invitations based on specific rules. Being available across multiple devices, Chaport allows users to talk to their customers at any time and from any location. In addition, to live chat tools, Chaport also offers chatbot and knowledge base functionalities to help companies automate their customer service and reduce the load on their teams. Read more	ChatGen is a leading hybrid chatbot platform helping businesses convert site visitors to potential buyers. It offers exemplary services trusted by over 500 businesses, among which are PayPal. Eureka Forbes, The ELS Club, etc. The features offered by this platform enable businesses to deliver engaging and friendly customer service in no time. Automated lead qualification lets users convert leads with the bot and route them to the right sales rep for easy conversion. Users can also view their visitors live on the website and monitor their activity in real-time. Moreover, with intelligent routing functionalities, the AI-powered platform routes the best lead to high-performing sales reps for efficient delivery of services. Also, extensive analytics lets users get access to and improve their sales strategies and agent-wise performances consciously. Inbuilt live chat facility lets users connect their visitors to a live agent facilitating direct inquiry resolution. Beyond this, intuitively developed conversational landing pages facilitates seamless visitor engagement on the website and are fully customizable to reflect user-wise brand needs. Read more
Pricing Options	Free Trial Available Starts at $15.00. Offers Free-forever and Custom plan.	Free Trial Available Starts at $79.00. Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 96% Reviews 75% Momentum 60% Popularity 77%	85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 93% Reviews 65% Momentum 61% Popularity 77%
SaaSworthy Awards	Not Available	# 19 Fastest Growing

Features

Total Features	8 Features	7 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 5 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Business Hours Online	Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.8/5 57 user ratings	5/5 2 user ratings
Rating Distribution	Excellent 84.2% Very Good 14% Average 0% Poor 0% Terrible 1.8%	Excellent 100% Very Good 0% Average 0% Poor 0% Terrible 0%
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Pricing

Pricing Options	Free Trial Available Starts at $15.00. Offers Free-forever and Custom plan.	Free Trial Available Starts at $79.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Premium $15.00 $19.00 per user / month Business $23.00 $29.00 per user / month Enterprise Custom	Starter $79.00 $89.00 per month Business $149.00 $179.00 per month Business Pro $199.00 $249.00 per month Business Elite Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveChat 4.5 1,736 ratings Chaport Vs LiveChat LinkedChat 4.5 56 ratings Chaport Vs LinkedChat Smartchat Chaport Vs Smartchat TruChat 5 3 ratings Chaport Vs TruChat ChatFlow247 5 1 ratings Chaport Vs ChatFlow247	LiveChatAI 5 6 ratings ChatFlow247 5 1 ratings ChatGen Vs ChatFlow247 LiveChat 4.5 1,736 ratings ChatGen Vs LiveChat ChatCare Smartchat ChatGen Vs Smartchat
	View All Chaport Alternatives	View All ChatGen Alternatives