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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description CAPITA workforce management is a leading provider of workforce management solutions. iSchedule WFM software provides managers with complete control over the labor requirements of their team during a working period by creating smart schedules, automatically tracking employee leave and employee absences. iCollect is the WFM software in a handy app, allowing employees to clock in and out on the go and carry out site visits, expenses claims, and much more. Build customized reports around your Workforce Management and Time and Attendance data, analyze your performance, boost your productivity and uncover the insights you need, wherever and whenever you need them. Read more Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more
Pricing Options
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    81%
  • Momentum
    62%
  • Popularity
    65%

Features

Total Features
0 Features
15 Features
Common Features for All
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best
    Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics.
    Leave Management Track and approve employee leave requests systematically
    Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements.
    Process Automation Reduce manual tasks through automated systems and workflows
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness
    Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes.
    Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime
    Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
    Access Control Defines application access to various users. Includes role-based system that controls options to be displayed to different users based on their role
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Benchmarking Setting up standards and targets for your team and team members, so that they are performing at their best
    Employee Dashboard Central interface for employees to view tasks, schedules, and performance metrics.
    Leave Management Track and approve employee leave requests systematically
    Location-based Scheduling Helps to assign shifts based on geographic location preferences or requirements.
    Process Automation Reduce manual tasks through automated systems and workflows
    Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
    Shift Scheduling Efficiently allocate and manage employee work shifts to optimize productivity and operational effectiveness
    Staff Notification Alerts the employee via email, text, and push notifications upon any new events or changes.
    Time & Attendance Management Helps keeping track of the employee hours to enable recording their worktime
    Workflow Management Helps in managing and ensuring smooth flow of the tasks assigned to a team or organization
  • + 9 More - Show Less
  • Unique Features
      AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently
      Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics
      Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.
      AI Powered Labor Optimization Use artificial intelligence to predict and allocate staffing demands efficiently
      Performance Scorecards Assists in systematically evaluating and displaying employee performance metrics
      Workforce Forecasting Automatically predict future workforce needs based on historical data and proactively plan for shortcomings. It illustrates the staffing plan for a specific time period to effectively address both understaffing and overstaffing concerns.

    Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online

    Reviews & Ratings

    User Rating
    3.5/5 4 user ratings
    4.4/5 2,275 user ratings
    Rating Distribution
    • Excellent

      50%
    • Very Good

      0%
    • Average

      25%
    • Poor

      0%
    • Terrible

      25%
    • Excellent

      54.3%
    • Very Good

      36.2%
    • Average

      6.5%
    • Poor

      1.7%
    • Terrible

      1.3%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Offers Custom plan.
    • Free Trial Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Capita Workforce Management Custom

    Zendesk Workforce Management Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Intelligent Workforce Not Available
    Videos Video Thumbnail Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Swindon, England Located in: San Francisco, California - 94103
    Contact Details

    Not available

    https://www.capitaworkforcemanagement.co.uk/

    +1 415-418-7506

    https://www.zendesk.com/service/workforce-management

    Social Media Handles

    Not available

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