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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | CAPITA workforce management is a leading provider of workforce management solutions. iSchedule WFM software provides managers with complete control over the labor requirements of their team during a working period by creating smart schedules, automatically tracking employee leave and employee absences. iCollect is the WFM software in a handy app, allowing employees to clock in and out on the go and carry out site visits, expenses claims, and much more. Build customized reports around your Workforce Management and Time and Attendance data, analyze your performance, boost your productivity and uncover the insights you need, wherever and whenever you need them. Read more | Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more |
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SW Score & Breakdown |
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
0 Features
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15 Features
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Common Features for All |
Access Control
Analytics (Workforce)
Benchmarking
Employee Dashboard
Leave Management
Location-based Scheduling
Process Automation
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Access Control
Analytics (Workforce)
Benchmarking
Employee Dashboard
Leave Management
Location-based Scheduling
Process Automation
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Unique Features |
AI Powered Labor Optimization
Performance Scorecards
Workforce Forecasting
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AI Powered Labor Optimization
Performance Scorecards
Workforce Forecasting
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Organization Types Supported |
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Platforms Supported |
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User Rating |
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Rating Distribution |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Capita Workforce Management Custom |
Zendesk Workforce Management Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
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Videos |
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Company Details | Located in: Swindon, England | Located in: San Francisco, California - 94103 |
Contact Details |
Not available |
+1 415-418-7506 |
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