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| Description | CallMiner is a cloud-based customer engagement and voice analytics technology that uses AI and machine learning to capture, transcribe, and analyze 100% of your customer interactions. The CallMiner Eureka platform turns your customers' and workers' voices into operational intelligence on a large scale. Dialog and sentiment visibility, agent performance control, and sensitive data redaction are all provided by Customer Engagement Analytics. You may analyze interactions at the lowest levels with CallMiner Eureka, deciphering nuance and identifying patterns and qualities that reveal new areas of opportunity. With this software, you may enhance your omnichannel analysis. Even if your channels aren't connected, you can gain AI and machine learning-powered insights that correlate text-based and audio interactions. Get the chance to bridge the dots between human understanding and the concrete actions needed to transform it into corporate growth. For transcription, redaction, and speech analysis, you get linguistic support. Get playbooks as well, which are step-by-step guidelines for achieving ROI. Additionally, obtain a mono to stereo audio call recording converter to allow analytics to be analyzed by customer and agent voices. Read more | Observe. AI is an AI-powered intelligent workforce platform for call centres. The platform changes contact centres by incorporating AI into all customer interactions, improving agent performance, and automating repetitive procedures that promote profitability and retention. It increases operational efficiency at scale by automating and streamlining procedures. Observe.AI also analyses every interaction with customers to scale greater, uniform experiences and optimise agent performance to improve empathy ratings by enhancing procedures, services, and products. It also aids in identifying the roadblocks that prevent sales agents from achieving one-call closures and advising them on how to improve exchange rates at scale. It also skillfully controls dangers and compliance, as well as redacting sensitive data to secure consumer information. Through its comprehensive view of client contacts, Observe.AI interprets and converts every encounter into business-improving analytics. It also boosts worker productivity via AI-driven assessments and coaching, resulting in a strong feedback mechanism that fosters steady learning across all client touch points. Read more |
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Customizable Syntax, Detailed Insights, User Friendly Interface, Helpful Customer Support Transcription Inaccuracy, Occasional System Instability, Limited Reporting Capabilities, Complex Initial Setup |
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Eureka users praise its intuitive interface, ease of use, and comprehensive call analytics capabilities. They appreciate the ability to record and transcribe calls, identify trends and patterns, and extract valuable insights to improve customer interactions. Additionally, users highlight the software's helpful customer support and its ability to integrate with various CRM and helpdesk systems. However, some users mention occasional technical glitches and limitations in the free trial version. Overall, Eureka is considered a valuable tool for businesses seeking to enhance their customer service operations and communication strategies. |
User reviews of Observe.AI highlight its user-friendly interface and helpful features for call quality assurance and coaching. The platform's transcriptions, timestamps, and built-in analytics tools are consistently praised for their ease of use and ability to enhance productivity. However, some users express concerns about the accuracy of transcriptions, incomplete call recordings, and the time it takes for calls to become available. Additionally, a desire for more robust search capabilities and customization options is noted. Overall, Observe.AI is viewed as a valuable tool for improving customer service and agent performance, though some improvements in functionality and data completeness would be welcome. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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CallMiner Eureka Custom |
Observe.AI Custom |
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| Company Details | Located in: Waltham, Massachusetts | Located in: San Francisco, California |
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