Mojo Dialer |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | It is one of the powerful call center solution that helps you to build a modern contact center. It allows you to create a central command center where you can manage all the inbound and outbound calls. Using this software, you can monitor all calls in real-time and it auto-records every call that can be used for quality analysis. It has an advanced analytics feature which tracks all customer interactions and extract insights. In addition, it has cross-platform reporting tool which collects all the interaction data and generates an effective report. Using its customized dashboard, you can deliver instant feedbacks to your agents by monitoring their calls. Read more | CallTools is a futuristic call center management solution designed for small and large businesses around the world, such as BPOs, telephone marketers, contractors, sales and customer service centers. The software offers a host of options for its user’s business including modules like predictive dialing, preview dialing and more. Further, Calltools includes real-time review and call recording options, enabling managers to monitor the performance of individual agents and the entire business in an efficient manner. The detailed reports offered by the software enables call centers to monitor total calls, active campaigns, live calls, abandonment rates and more. It records detailed call lists including caller IDs, timestamp, duration, and voice recording. Organizations can mask individual calls, enable telemarketing-based auto dialer and use group DID matching services as well. The software offers active integrations with 750+ apps like Zoho, Salesforce, Hubspot, Base and more using Zapier. The business SMS messaging feature within Calltools enables lead nurturing processes in an efficient manner. Read more |
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| SW Score & Breakdown |
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards |
Not Available
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# 9 Most Popular # 9 Most Searched |
| Total Features |
6 Features
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10 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| Platforms Supported |
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| User Rating |
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| User Sentiments |
User-friendly interface, Extensive reporting capabilities, Efficient scheduling and forecasting, Excellent customer support Limited third-party integrations, Data Explorer complexity, Occasional software bugs and glitches, Slow processing speeds |
Excellent Customer Support, Ease of Use, Effective Sales Funnel Management, Reliable Web-Based Dialer Occasional System Downtime, Limited Reporting Functionality, Complex Lead Upload Process, Lack of Bulk Text Messaging |
| Review Summary |
Users praise Calabrio One's user-friendly interface, ease of use, and comprehensive features. Many reviewers highlight its robust reporting and analytics capabilities, which provide valuable insights for improving agent performance and customer satisfaction. The platform's ability to integrate with various third-party applications is also appreciated. However, some users mention occasional technical glitches and limitations in customization options. Additionally, the pricing is seen as a potential drawback for some businesses. Overall, Calabrio One is generally well-received by users, who commend its user-centric design, powerful functionality, and positive impact on their operations. |
CallTools is generally well-received by users, earning praise for its user-friendly interface, comprehensive features, and strong analytics capabilities. Reviewers noted its effectiveness in improving sales performance, with particular appreciation for its lead management, call tracking, and reporting functionality. However, some users expressed concerns regarding occasional technical glitches and limited customization options. Overall, CallTools is considered a reliable and efficient solution for businesses seeking to enhance their sales operations. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Calabrio ONE Custom |
CallTools Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
+ 9 More
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+ 7 More
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| Videos | Not Available |
+ 2 More
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| Company Details | Located in: Minneapolis, MN | Located in: Irvine, California Founded in: 2015 |
| Contact Details |
+1 (763) 592-4600 |
1-800-679-1637 |
| Social Media Handles |
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