Broadly vs Trustpilot Comparison

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Broadly

Reputation Management Software

4.9 109 user ratings

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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Trustpilot

Reputation Management Software

4.1 16,383 user ratings

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Overview

Description	Broadly is a customer experience and online reputation management software for small businesses. It can be used to get reviews, generate more leads and engage customers in order to build strong relationships with them. Businesses can use the software to enhance their online reviews, amplify reputation and generate low-cost leads as well. With Broadly, brands can respond to customers’ reviews, from Facebook, Google or other social networking sites, all at one place. A web chat facility offered by the particular software enhances lead retention levels by helping out brands to start a conversation with website visitors in real-time. The service provides a 360° view of all customer-related interactions, enabling brands to offer the most accurate and consistent customer experience. Organizations can forward mobile invoices via simple text or email and allow customers to pay online at any time from anywhere. Its dashboard feature facilitates detailed monitoring of individual feedback and team performance, in order to guarantee a positive experience at the customer level. Read more	Trust Pilot is an excellent customer review management software that assists web based businesses to build trust and create a connection with their customers. As per the current market scenario, there are thousands of businesses open wide for us, providing us numerous options to choose the best. But the question arises, how do we differentiate between the beneficial and the hazardous? To help us choose the best, Trustpilot is a free and open to use software for every company and consumer, an application where everyone can share product reviews. Sharing experiences helps others in making better choices and also benefits the companies in making better sales. It is a proven fact that before buying any commodity, a high proportion of the population first check the web and go through the messages commented by the pre-users. It is there everyone understands how reliable a product or a brand is. And Trust Pilot helps the brand in gaining that reliability. From baby products to high-tech technological goods, comments on the standards and usage of every good are available on the site. Trustpilot does not only help customers buy prudent products but also helps corporations get better sales and stand out in the market with a favorable reputation. They provide a free starter pack for the beginners and a wide range of premium plans for professionals. Read more
Pricing Options	Free Trial Not Available Starts at $187.41. Offers Custom plan.	Free Trial Not Available Starts at $259.0. Offers Custom plan.
SW Score & Breakdown	90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 82% Momentum 63% Popularity 85%	96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 92% Momentum 69% Popularity 93%
SaaSworthy Awards	# 7 Fastest Growing # 7 Most Popular	# 2 Most Worthy # 2 Fastest Growing

Features

Total Features	7 Features	7 Features
Common Features for All	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 4 More - Show Less	Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts Customer Review Platform Facilitates timely and proper collection of product and/or business reviews Response Management Allows timely responding to the feedback given by the product users/hotel guests Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments. Social Media Metrics Users can measure and improve social media marketing performance Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online + 4 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Business Hours Online	Business Hours Online

Reviews & Ratings

User Rating	4.9/5 109 user ratings	4.1/5 16,383 user ratings
Rating Distribution	Excellent 91.7% Very Good 7.3% Average 0% Poor 0.9% Terrible 0%	Excellent 67.3% Very Good 8.5% Average 3.9% Poor 2.4% Terrible 17.9%
User Sentiments	Not Available	Quick Response, Easy to Use, Honest Reviews, Helpful Customer Service Fake Reviews, Slow Response Times, Unresponsive Customer Service, Lack of Company Response
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Starts at $187.41. Offers Custom plan.	Free Trial Not Available Starts at $259.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Standard $187.41 $249.00 per month Pro $262.41 $349.00 per month Elite $337.42 $449.00 per month Enterprise Custom	Plus $259.00 $259.00 per month Premium $629.00 $629.00 per month Advanced $1,059.00 $1,059.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	ReviewRev 1 1 ratings Broadly Vs ReviewRev Reputation Studio 4.5 4 ratings Broadly Vs Reputation Studio Reputation.com 4.4 425 ratings Broadly Vs Reputation.com ReviewGain Broadly Vs ReviewGain ReviewBuzz 4.4 10 ratings Broadly Vs ReviewBuzz	CheckTheReviews Reputation.com 4.4 425 ratings Trustpilot Vs Reputation.com ReviewBuzz 4.4 10 ratings Trustpilot Vs ReviewBuzz ReviewRev 1 1 ratings Trustpilot Vs ReviewRev ReviewGain Trustpilot Vs ReviewGain
	View All Broadly Alternatives	View All Trustpilot Alternatives