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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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| Description | Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel quality management facilities. Read more | Intalk.io is an multichannel customer engagement software solution with enterprise-grade communication capabilities that is based in India. Within a dynamic and comprehensive, centrally controlled Customer Experience Management Platform, Intalk.io combines all company communication channels - call, SMS, email, social media, and webchat in one. Intalk.io’s smart solutions make it simpler for the user to manage the workflow using the cloud contact center technology in order to provide a smooth experience. It helps to improve customer satisfaction, boost ROI, and elevate the FCR scale across all departments and sectors. Your clients can enjoy a smooth experience while communicating with you. It focuses on assisting you in overcoming obstacles and strengthening your client connections. With Intalk.io, users get a cloud contact centre software solution that steers their brand in the correct direction by providing outstanding customer service and offers them a competitive advantage by increasing quality leads. You can increase your sales team's productivity by concentrating on the appropriate leads. Furthermore, it gives your staff the tools they need to convert more customers. The platform offers a free demo too. Read more |
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| SW Score & Breakdown |
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| SaaSworthy Awards | # 6 Most Popular |
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| Total Features |
10 Features
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10 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| User Rating |
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| Rating Distribution |
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| User Sentiments |
Excellent Customer Support, Ease of Use, Seamless CRM Integrations, Robust Omnichannel Capabilities Limited Reporting Functionality, Occasional Software Glitches, Slow Product Enhancement Rollouts, Inadequate Email Functionality |
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| Review Summary |
Reviewers value Bright Pattern's ease of use, customizable features, and reporting capabilities. It is praised for its ability to handle high call volumes and complex customer interactions, as well as its omnichannel capabilities, allowing businesses to communicate with customers through various channels seamlessly. Reviewers also highlight the platform's scalability, making it suitable for businesses of all sizes. However, some users mention occasional technical glitches and limited reporting options as areas for improvement. Overall, Bright Pattern is generally well-received for its user-friendly interface, robust feature set, and ability to enhance customer communication and satisfaction. |
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| Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Bright Pattern Others |
Intalk Custom |
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View Detailed Pricing
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View Detailed Pricing
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| Screenshots |
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| Videos |
+ 2 More
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| Company Details | Located in: South San Francisco, California | Located in: Delhi, India - 122018 Founded in: 2014 |
| Contact Details |
+1 650 529-4099 |
+91-124-4005477 |
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