BigContacts vs Kommo Comparison

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

BigContacts

CRM Software

4.5 180 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Kommo

CRM Software

4 29 user ratings

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Overview

Description

BigContacts is an advanced CRM platform that provides all of the functionality of big CRM companies without the complexity or cost. It streamlines your sales process by allowing you to handle leads and customers in one place, helping your sales staff to land more potential clients and boost their productivity. BigContacts solution is a user-friendly CRM that allows sales activity to be tracked. It aids businesses in staying in touch with consumers, streamlining operations, and increasing income and efficiency. You can consolidate your sales information, involve your dynamic team, prioritize key leads, and ultimately increase sales using this powerful software. Users can send intelligent and engaging marketing campaigns to contacts via integrated email marketing that helps in driving them through the sales funnel and close more deals. It additionally offers features like calendar reminders, social media integration, and complete mobile access that further guarantees smooth functioning of operations. Read more

Kommo simplifies staying in touch with customers and getting their thoughts, insights, and reviews. This advanced platform allows users to quickly and efficiently engage clients across multiple channels including social media, web forms, emails, and surveys. Best of all, it’s easy to use and provides an intuitive user interface. Using Kommo users can easily collect data from customers that help guide their company's decision-making process. Get reliable analytics about their campaigns and understand which channels result in maximum engagement. Then use that knowledge to shape future interactions. With a better understanding of customer behavior users can measure success more accurately and make sure every penny is well spent. Plus, have peace of mind knowing that with Kommo their data is safe thanks to the rigorous security protocols we have in place! All files are uploaded securely to the servers with AES-256 encryption so users know it’s always secure. Leverage the power of artificial intelligence (AI) technologies such as natural language processing (NLP) to get even deeper insights into client feedback on their platforms! Choose a powerful platform like Kommo for engaging clients on every channel - we guarantee it will be worth the investment! Read more

Pricing Options

Free Trial Available
Starts at $5.00.

Free Trial Available
Starts at $12.5.

SW Score & Breakdown

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

75%
Reviews

75%
Momentum

64%
Popularity

73%

91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

97%
Reviews

66%
Momentum

67%
Popularity

78%

Features

Total Features	6 Features	23 Features
Common Features for All	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 3 More - Show Less	Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc. Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc. Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services Document Management Ability to store and manage various information and documents in electronic format. Lead Management A systemized and organized way of managing all your leads and their conversation. Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response. List Management Enables management of multiple lists and communications with them Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle. Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product. Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks. Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms Referral Tracking Track and manage your referred customers. Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress. Sales Force Automation Streamlined management of the sales cycle from lead to close Territory Management Helps to assign, manage sales territories and conveniently track their progress + 16 More - Show Less
Unique Features	Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities	Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency. Customization Helps to customize the system for use in industry-specific use cases Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media. Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online
API Support	NA	Available

Reviews & Ratings

User Rating	4.5/5 180 user ratings	4/5 29 user ratings
Rating Distribution	Excellent 60.6% Very Good 31.7% Average 6.1% Poor 0.6% Terrible 1.1%	Excellent 37.9% Very Good 44.8% Average 6.9% Poor 3.4% Terrible 6.9%
User Sentiments	Ease of Use, Effective Customer Support, Customization Options, Automated Workflows Mobile App Functionality, Limited Integration Functionality, Search Functionality, Reporting Functionality	Not Available
Review Summary	Big Contacts is praised for its user-friendly interface, intuitive design, and robust contact management features. Users appreciate the ease of organizing contacts, tracking interactions, and scheduling tasks. Its automation capabilities, particularly for tasks and email reminders, are highly valued for boosting efficiency. While the mobile app is deemed less functional than the desktop version, users generally find the platform helpful and recommend it for its value. However, some users have expressed concerns regarding limited search functionality, potential duplicate entries, and the need for improved reporting tools.	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Available Starts at $5.00.	Free Trial Available Starts at $12.5.
Pricing Plans Monthly Plans Annual Plans	Big $5.00 $10.00 per user / month Bigger $15.00 $20.00 per user / month Biggest $25.00 $30.00 per user / month	Base $12.50 $12.50 per user / month Advanced $20.84 $20.84 per user / month Enterprise $37.50 $37.50 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

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