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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more ![]()
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Description | B2Field - the future of mobile workforce management. With B2Field, they understand that a capable workforce management solution must be compatible with their CRM, HR, IT, payroll, and other systems that they use to run their business. That's why they have developed a developer-friendly API that makes it effortless to connect all the apps and tools their team loves, so they can hit the ground running from day one. No more spending hours on manual data entry or dealing with frustrating compatibility issues. B2Field streamlines their processes and saves them time and money. This intuitive platform is designed to make managing their mobile workforce a pain-free experience. We know that every business is unique, and that's why we pride ourselves on being highly adaptable to their specific needs. B2Field is designed to be user-friendly and easily customizable, so they can tailor it to their business's specific requirements. This enthusiastic team is committed to providing them with the best user experience possible. We want to make their life easier by giving they the tools and resources to effectively manage their mobile workforce. With B2Field, they put them in the driver's seat, empowering them to take control of their workforce management. Read more | Zendesk's AI-powered workforce management makes forecasting, scheduling agents, and tracking performance a breeze. Performance reporting and real-time activity tracking reveal how agents spend their time, enabling to lead a more efficient team. AI-driven forecasting predicts the exact number of agents needed, reducing overtime and scheduling gaps. With auto-scheduling, can personalize each team member’s shift, saving time for both managers and agents. Agents can view every task in advance and gain in-depth insights into their work, fostering clarity and team loyalty. Create precise schedules down to the minute, including training, breaks, and ticket types, ensuring everyone’s on the same page. Monitor agent activities in real-time and receive custom reports post-shift to see how time is spent both inside and outside Zendesk. Metrics highlight both problem areas and significant achievements across teams, ticket types, and individuals, providing comprehensive data to enhance productivity and efficiency. Read more |
Pricing Options |
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SW Score & Breakdown |
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
Total Features |
19 Features
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15 Features
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Common Features for All |
Access Control
Analytics (Workforce)
Benchmarking
Billing and Invoicing
Compliance Management
Employee Dashboard
Leave Management
Location-based Scheduling
Mobile App
Multi-branch / Location Management
Process Automation
Regulations Enforcement
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Access Control
Analytics (Workforce)
Benchmarking
Billing and Invoicing
Compliance Management
Employee Dashboard
Leave Management
Location-based Scheduling
Mobile App
Multi-branch / Location Management
Process Automation
Regulations Enforcement
Reporting (Analytics)
Shift Scheduling
Staff Notification
Time & Attendance Management
Workflow Management
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Unique Features |
AI Powered Labor Optimization
Geofence
Performance Scorecards
Workforce Forecasting
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AI Powered Labor Optimization
Geofence
Performance Scorecards
Workforce Forecasting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
Not Available
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Rating Distribution |
Not Available
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Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Basic $20.00 $20.00 per month Business $35.00 $35.00 per month Professional $50.00 $50.00 per month Corporate Custom |
Zendesk Workforce Management Custom |
View Detailed Pricing
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View Detailed Pricing
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Videos | Not Available |
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+ 1 More
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Company Details | Located in: San Diego, California | Located in: San Francisco, California - 94103 |
Contact Details |
+1 858 357 83 34 |
+1 415-418-7506 |
Social Media Handles |
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Not available |
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