Compare : Avail vs DoorLoop

• Excellent
  61.4%
• Very Good
  1.2%
• Average
  9.6%
• Poor
  1.2%
• Terrible
  26.5%

• Excellent
  91%
• Very Good
  8.1%
• Average
  0.4%
• Poor
  0%
• Terrible
  0.4%

Account Verification Issues, Lack of Customer Support, Misleading Listings, Potential for Scams

Easy to use Interface, Great Customer Support, Tenant Portal, Robust Reporting

Slow Payment Processing Times, Limited Commercial Features, Occasional Software Bugs, Lack of Direct Phone Support

User reviews for Avail are mixed, with landlords expressing significant dissatisfaction while tenants report a positive experience. Landlords frequently cite issues with tenant scams, unreliable payment processing, and inadequate support. They also criticize the platform's user interface and security measures, especially the requirement to provide sensitive information like Social Security numbers. Conversely, tenants praise Avail's ease of use, online rent payment, and streamlined rental process. While Avail's customer service has received both positive and negative feedback, a common thread across all reviews is the need for further development and improvements to the platform.

DoorLoop is generally well-regarded for its user-friendliness, particularly its tenant portal which simplifies rent payments, maintenance requests, and communication. Users consistently praise its customer support for being responsive and helpful. While some find the accounting features a bit complex, most appreciate the all-in-one platform for managing properties and finances. DoorLoop is frequently lauded for its robust feature set and frequent updates, though some users desire more customization options. However, a few expressed concerns about the time it takes to clear payments and limitations in mobile app functionality.