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Overview

Description Amazon Comprehend is a natural language processing software, which makes use of machine learning to look for insights and relationships within a text. The AutoML feature of the software allows users to build a custom set of entities and text models in accordance with their organisation’s needs. The software also allows users to extract information from any unstructured texts like social media posts, web pages and emails along with complex medical information. It can identify medical information like frequencies, dosages, and strengths from various sources like patient’s health records, doctors’ reports, and clinical trial reports. It also helps the users to identify specific terms and part codes. The software only takes charge of those services that the users avail. By using the software, users are subject to get a better understanding of any texts. Users can easily analyze any documents and other texts and organize them according to relevant terms and topics. Amazon Comprehend is a compact software users do not need to use any separate machine learning models to build, train or deploy. Read more Unbabel is a customer service solution that provides its users with next level multilingual support. The inherent quality translation offered by the software makes the support teams of the users multilingual, reduces the cost and response time while also enhancing customer satisfaction. The software removes language as a job requirement that allows users to assemble their strongest teams based on the knowledge of the product and support skills. The fully scalable support translation makes support operations more agile and efficient as users can boost the productivity of their teams, optimize shifts, and cut down on logs. It also enables users to provide cost-effective support from strategic locations and optimize coverage for long-tail, expensive, and hard to hire languages. The multilingual chatbot and FAQs allow users to take deflection strategy to the next level, and hence reduce costs. The human-refined powered by AI incorporates the style guides of the brand and custom glossaries. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $0.00. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.

Technical Details

Organization Types Supported
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Online
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.4/5 81 user ratings
4.7/5 194 user ratings
Rating Distribution
  • Excellent

    60.5%
  • Very Good

    23.5%
  • Average

    13.6%
  • Poor

    2.5%
  • Terrible

    0%
  • Excellent

    77.8%
  • Very Good

    19.1%
  • Average

    0.5%
  • Poor

    1%
  • Terrible

    1.5%
User Sentiments

    Ease of Use, Seamless AWS Integration, Fast and Efficient Performance, Multilingual Support

    Inaccurate Sentiment Analysis, Limited Customization Options, High Cost for Large Datasets, Steep Learning Curve

    Not Available
Review Summary

Amazon Comprehend is a highly-rated NLP service praised for its ease of use, integration with other AWS services, and powerful capabilities, such as sentiment analysis, entity recognition, and topic modeling. Users appreciate its minimal setup, ability to handle large datasets, and pre-trained models for multiple languages. Some drawbacks include limited customization, potential accuracy issues with complex text, and cost-effectiveness for smaller businesses. Overall, Amazon Comprehend is a valuable tool for extracting insights from text data, streamlining processes, and making informed decisions.

Unbabel receives overwhelmingly positive reviews, praised for its speed, accuracy, and user-friendly interface. Customers appreciate the seamless integration with CRM systems like Zendesk, enabling them to provide global customer support efficiently. However, some users highlight a few drawbacks, including occasional translation inconsistencies, limited language support for certain features, and a lack of document translation functionality. Despite these minor issues, Unbabel is widely considered a valuable tool for businesses seeking to provide multilingual support and enhance customer satisfaction.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $0.00. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free Tier Free

Topic Modeling $1.00 $1.00 Flat Rate Per Job

Custom Comprehend Others

Unbabel Custom

 
View Detailed Pricing
View Detailed Pricing

Screenshots & Videos

Screenshots Not Available Receive inbound messages as translated internal notes
+ 1 More
Videos Video Thumbnail
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Vendor information

Company Details Located in: Seattle, Washington Located in: New York, New York
Contact Details

Not available

https://aws.amazon.com/comprehend/

Not available

https://unbabel.com/

Social Media Handles

Not available

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