Zendesk Talk |
| Description | Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities. Read more | Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes. With Dialpad Contact Center, you can stay connected to your contact center no matter where you are or what device you're using. It enables customers to pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how they're performing along with analytics and QA scorecards for individuals that let you keep track of agent performance. Read more |
| Pricing Options |
|
|
| Organization Types Supported |
|
|
| Platforms Supported |
|
|
| Modes of Support |
|
|
| API Support |
|
| User Rating |
|
|
| Rating Distribution |
|
|
| User Sentiments |
User-friendly Interface, Extensive Integrations, Comprehensive Call Tracking, Robust Texting Features Mobile App Usability Issues, Occasional Software Glitches & Crashes, Inconsistent Call Routing, Limited Call Rotation Functionality |
User-Friendly Interface, Call Recording & Transcription, Extensive Integrations, Responsive Customer Support Connectivity Issues, Call Drops, AI Transcription Inaccuracies, Limited Dashboard Functionality |
| Review Summary |
Based on user reviews on G2 and Capterra, Aloware is generally well-received for its ease of use, customizable dashboards, and reporting capabilities. It is praised for being intuitive and user-friendly, with reviewers highlighting its simple setup process and straightforward interface. Additionally, Aloware's customer support is frequently commended for being responsive and helpful. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the cost-effectiveness of the software. Overall, Aloware is considered a solid option for businesses seeking a user-friendly and customizable field service management solution, although it may not be the most budget-friendly choice. |
Dialpad is praised for its user-friendly interface, ease of setup and use, and extensive features. Users appreciate its call quality, collaboration tools, integrations with other software, and mobile app. However, some reviewers have noted occasional technical issues, limited customization options, and a learning curve for new users. Overall, Dialpad is generally well-received for its user-friendly design, rich features, and effective communication capabilities. |
| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
| Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
iPro + AI $40.00 $40.00 per user / month uPro + AI $70.00 $70.00 per user / month xPro + AI $100.00 $100.00 per user / month |
Pro $75.00 $75.00 per user / month Enterprise Custom |
|
View Detailed Pricing
|
View Detailed Pricing
|
| Screenshots |
+ 6 More
|
Not Available |
| Videos |
+ 1 More
|
Not Available |
| Company Details | Located in: Encino, CA - 91436 |
Not available |
| Contact Details |
+1 818-740-5020 |
Not available |
| Social Media Handles |
|
Not available |
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.
