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Overview

Description Aloware is a phone system software that supports calls and texts. It is a no-hardware replacement for the user's PBX and has a customizable call manager that connects to their CRM & helpdesk. The tool offers progressive diallers and smart queues and callbacks for minimized customer on-hold time. Two-way business texting and IVR toolset with recording are available. The tool also features a live dashboard updated in real-time with data such as key performance indicators. There are workflows and actions can be set to be triggered on many events. Form capture is another feature facilitating lead intake/outreach automation and the Contact manager functions like a limited functionality CRM. Team management is available with the capability to handle unlimited users and agents. Users can also create view-only reports and have access to advanced routing based on simultaneous and sequential rules. Moreover, an open API creates many integration possibilities. Read more Channels is a data-driven phone system that lets you know who exactly is calling, so you're always prepared. Integrate it into your current workflow and connect it with your favorite apps like Shopify, Magento, Pipedrive, HubSpot, and more. Thanks to features like Welcome Message, IVR, Call Recordings, and International Phone number you'll be able to build a fully functioning, reliable, and remote-ready helpline for your customers. With the Chrome Extension, your sales team can make calls from any web page they will be browsing - either a CRM or a marketplace, and you name it. Read more
Pricing Options
  • Free Trial Available
  • Starts at $40.0.
  • Free Trial Available
  • Starts at $15.00.

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.3/5 549 user ratings
4.8/5 53 user ratings
Rating Distribution
  • Excellent

    55.4%
  • Very Good

    31.3%
  • Average

    7.1%
  • Poor

    3.8%
  • Terrible

    2.4%
  • Excellent

    79.2%
  • Very Good

    20.8%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
User Sentiments

    User-friendly Interface, Extensive Integrations, Comprehensive Call Tracking, Robust Texting Features

    Mobile App Usability Issues, Occasional Software Glitches & Crashes, Inconsistent Call Routing, Limited Call Rotation Functionality

    Not Available
Review Summary

Based on user reviews on G2 and Capterra, Aloware is generally well-received for its ease of use, customizable dashboards, and reporting capabilities. It is praised for being intuitive and user-friendly, with reviewers highlighting its simple setup process and straightforward interface. Additionally, Aloware's customer support is frequently commended for being responsive and helpful. However, some users have reported occasional bugs and glitches, and a few have expressed concerns about the cost-effectiveness of the software. Overall, Aloware is considered a solid option for businesses seeking a user-friendly and customizable field service management solution, although it may not be the most budget-friendly choice.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $40.0.
  • Free Trial Available
  • Starts at $15.00.
Pricing Plans
Monthly Plans Annual Plans

iPro + AI $40.00 $40.00 per user / month

uPro + AI $70.00 $70.00 per user / month

xPro + AI $100.00 $100.00 per user / month

LITE $15.00 $19.00 per user / month

BASIC $24.00 $29.00 per user / month

PRO $39.00 $49.00 per user / month

 
View Detailed Pricing
View Detailed Pricing

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Vendor information

Company Details Located in: Encino, CA - 91436 Located in: San Francisco, California Founded in: 2014
Contact Details

+1 818-740-5020

https://aloware.com/

+14153661222

https://www.channels.app/

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