Alcea IssueTrack vs Incident.io Comparison

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Alcea IssueTrack

Incident Management Software

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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Incident.io

Incident Management Software

4.9 126 user ratings

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Overview

Description

Alcea IssueTrack is perfect for any organization that has a need to effectively track issues and tasks. It incorporates the workflow, promotes team collaboration, provides accountability and increases productivity. Read more

Incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. Read more

Pricing Options

Free Trial Available
Offers Custom plan.

Free Trial Not Available
Starts at $16.00. Offers Custom plan.

SW Score & Breakdown

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

88%
Reviews

60%
Momentum

60%
Popularity

62%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

74%
Momentum

67%
Popularity

82%

Features

Total Features	7 Features	5 Features
Common Features for All	Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Safety Management Precautionary measure to ensure the risks are estimated and mitigated Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. + 4 More - Show Less	Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels. Incident Prioritization Sets priority levels by considering the severity and impact of incidents Incident Reporting Helps in recording details of any unusual event that might occur at a project or job Real-time Dashboard Provides easy visualization of the latest data Safety Management Precautionary measure to ensure the risks are estimated and mitigated Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting. + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online

Reviews & Ratings

User Rating	Not Available	4.9/5 126 user ratings
Rating Distribution	Not Available	Excellent 91.3% Very Good 8.7% Average 0% Poor 0% Terrible 0%
Review Summary	Not Available	User reviews consistently praise Incident.io for its seamless Slack integration, making incident management effortless and intuitive. Users appreciate the platform's ability to automate key tasks, streamline communications, and foster a positive incident culture. While the pricing model for larger teams presents some drawbacks, the extensive customization options and responsive customer support are highly valued. Users highlight the platform's potential for future growth and innovation, with ongoing feature development addressing reported pain points.
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Pricing

Pricing Options	Free Trial Available Offers Custom plan.	Free Trial Not Available Starts at $16.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Alcea IssueTrack Custom	Starter $16.00 $19.00 per user / month Pro $23.00 $28.00 per user / month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

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