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| Description | Active chat is a multi-channel, chatbot platform for natural language customer support which seamlessly integrates with CRMs and CMSs. It makes chatbot building significantly easier for nontechnical people, providing a visual chatbot builder which is a significantly easier way to build chatbots. Users can design proactive and complex conversations with minimal effort. For advanced users, they have powerful tools to build complex bots. Moreover, they provide ample reading material in the form of an academy, teaching everything from the basics of the platform to the intricacies of advanced natural language chatbots. The chatbot can be integrated with messengers such as Facebook Messenger, Telegram and Twilio SMS as of now with more, such as Google Home, and Amazon Alexa to be added soon. Connecting third party NLP services like Diagflow is as easy as a click. E-commerce chatbots are enhanced with native Shopify and WooCommerce integrations. Read more | Haptik is an artificial intelligence platform for brands looking to transform their customer experiences. Haptik enables customer care chat on websites, mobile apps, and messaging channels, thus taking off the load from live agents via one smooth-running system.With over 100 virtual assistants, it is built to benefit industries like retail and e-commerce, financial services, travel and hospitality, and telecom. It’s a robust NLU engine that handles sales and customer care queries in a unique way. The tool is an omni-channel dialog builder that engages customers across all 3rd party chat and voice platforms. It’s a simple tool to design, build and maintain IVAs. The conversational commerce feature is a voice-enabled engine that works as a shopping assistant to help with transactions across all the digital sales points. The 24/7 sales agent addresses FAQs and also gives recommendations on different products. Users can also enjoy the added benefit where passive website visitors could be converted into interested customers. Read more |
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Responsive Customer Support Team, Ease of Bot Implementation, Comprehensive Analytics Dashboards, Seamless WhatsApp Integration Occasional Software Bugs, Limited Customization Options, Complex Integration with other Platforms, Occasional Delays in Support Resolution Time |
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Haptik's customer reviews reveal both positive and negative experiences. Satisfied customers appreciate the platform's ease of use, time-saving automation, and improved customer satisfaction. They also highlight the platform's scalability and robust analytics. However, some reviewers express dissatisfaction with the pricing, limited customization options, and occasional technical glitches. Others note that the platform may require a learning curve for some users. |
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ActiveChat Custom |
Haptik Custom |
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| Company Details | Located in: Wilmington, Delaware Founded in: 2018 | Located in: New York, New York Founded in: 2013 |
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+1 888-370-4802 |
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