LiveAgent

About LiveAgent

Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software.

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Pricing

Free Trial Available
Starts at $15.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%
Reviews

85%
Momentum

72%
Popularity

87%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

Available

Modes of Support

24/7 (Live rep), Online

LiveAgent Awards

# 4 Most Popular Software Help Desk Software
Q2 2024

# 1 Most Worthy Software Help Desk Software
Q2 2023

# 2 Fastest Growing Software Help Desk Software
Q2 2023

# 1 Most Popular Software Help Desk Software
Q2 2023

# 3 Most Worthy Software Help Desk Software
Q1 2022

# 12 Highly Rated Help Desk Software
Q1 2022

# 8 Fastest Growing Help Desk Software
Q1 2022

# 1 Most Popular Help Desk Software
Q1 2022

# 1 Most Worthy Help Desk Software
Q1 2021

# 9 Highly Rated Help Desk Software
Q1 2021

# 2 Fastest Growing Help Desk Software
Q1 2021

# 2 Most Popular Help Desk Software
Q1 2021

# 5 Highly Rated Help Desk Software
Q3 2019

# 5 Most Popular Help Desk Software
Q3 2019

LiveAgent Features

Show Feature Explanation

Show Missing Features

Help Desk Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

99%

Unique Features

AI Assistant

AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Multi-language Support

Available in multiple languages to support global customers

Multi-brand Help desk

Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Standard Features

Incident Management

Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Social Media Integration

Enables integrating the software with social media for better reach and coverage

Multi-Channel Communication

Helps in receiving queries and offering help through multiple channels

Macros (Templated Responses)

It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Document Storage

Helps in storing the documents electronically and in a systematic way

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Surveys & Feedback

Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Knowledge Base

Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Contract (SLA Management)

Helps to manage, automating and organizing important aspects concerning a service-level agreement

Community Forums

Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Self Service Portal

Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Concurrent Calling

Allows to place more calls simultaneously without reducing call quality.

Live Chat Features

Visitor Targeting

Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Video Chat

Make conversations more personal with video calling between your agents and your visitors

Transfers

Transfer of calls from one operator to another with just one click

Shortcut Messages

Create shortcuts for the commonly used replies in order to save time

Offline Form

This feature allows your visitors to submit their questions when your agents are not available online

Knowledge Database

Lets you have an access to all your past chat history and documents

Co-Browsing

Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Call Me Option

Allows your visitors to speak to your agents directly over the phone

Agent Scheduling

Schedules availability of your agents to ensure maximum utilisation of your staff

Persistent Chat

Creating a subject-based group conversation that persists over time

LiveAgent Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Small Business $15.00 $15.00 per month

$15 Per Agent Per Month Billed Annually

Features

Ticketing
Live chat
Knowledgebase
Customer Portal
Contact forms
Automation rules
Integrations
Multiple language support
AI Answer Assistant
AI Chatbot (Beta)

Medium Business $29.00 $29.00 per month

$29 Per Agent Per Month Billed Annually

Features

Includes Features of Small Business Plan, Plus
Call Center & IVR
Time Rules
Reports
Proactive Chat Invitations
Agent Ratings
Sound Configuration
Service Levels (SLA)

Large Business $49.00 $49.00 per user / month

$49 Per Agent Per Month Billed Annually

Features

Includes Features of Medium Business Plan, Plus
SSO
Custom Roles
Time Tracking & Audit Log
Facebook
Instagram
Twitter
Viber
WhatsApp

Enterprise $69.00 $69.00 per month

$69 Per Agent Per Month Billed Annually

Features

Includes Features of Large Plan, Plus
Almost Unlimited
Dedicated Account Manager *
Priority Support *
Assisted Channels Integration *
Branding Free
Custom Billing Aetup
Service Review Call and Reports *
Scheduled Release Management *

Note: * Only for 10+ Agents

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 21/03/2025 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about LiveAgent Pricing

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LiveAgent Reviews

User Rating

4.6/5 (Based on 427 Ratings)

Rating Distribution

Excellent
55.7%
Very Good
43.3%
Average
0.9%
Poor
0%
Terrible
0%

User Sentiments

Excellent Customer Support, Ease of Use, Affordable Pricing, Extensive Integrations

Outdated User Interface, Mobile App Functionality, Limited Customization Options, Occasional Software Bugs

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Review Summary

Overall, users' feedback highlights LiveAgent's user-friendly interface, robust features, and strong customer support. Its ticketing system, live chat functionality, and reporting capabilities receive consistent praise. Additionally, its integration options for various platforms and its mobile app are seen as valuable assets. Common criticisms include occasional technical issues, a learning curve for fully utilizing its features, and the pricing structure not always meeting expectations. Users seeking a comprehensive and feature-rich customer support solution often find LiveAgent a strong contender, while those on a tight budget or with simpler needs may find it less suitable.