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About Knowlarity

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey. Make your smartphone a mini contact center by saving extra expenses and be available to your customers after business hours while working remotely. Create a digital workforce for the future to sustain in the long run while. Business verticals from large enterprises to startups to SMBs can scale at ease while serving a streamlined customer experience.

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    74%
  • Momentum
    64%
  • Popularity
    87%

Platforms Supported

  • Browser Based (Cloud)
  • Mobile App (Android, iOS)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Business Hours, Online

Knowlarity Awards

Fastest Growing
# 6 Fastest Growing Call Center Software
Q1 2020
Most Popular
# 5 Most Popular Call Center Software
Q1 2020
Most Searched
# 5 Most Searched Call Center Software
Q1 2020

Knowlarity Features

Call Center Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%

Outbound Call Center

Allows your agent to make outgoing calls

Inbound Call Center

Allows you to receive an incoming call from customers

Progressive Dialer

Auto dials and connects agents to calls answered by live persons

Queue Management (Calls)

Allows you to control call queues and distributes call equally

IVR Support

Interactive voice recognition routes the caller to the right agent

Auto Call Recording

Automatically records all the ongoing calls.

Call Monitoring

Allows you listen to all inbound and outbound calls.

Concurrency Support

Allows you to manage multiple calls concurrently

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Predictive Dialer

Automatically dials to list of phone numbers
Knowlarity Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Quotation Based )

Knowlarity Custom

Features

  • Voice
    • Cloud Contact Centre
    • Virtual Number
    • IVR Solution
    • Number Masking
    • Lead Management
    • Missed Call
    • Toll Free Number
    • Automated Outbound Calling
    • Google Verified Calling
    • Click to Call
    • Softphone Solution (MPLS)
    • Virtual Mobile Number CLI

  • Messaging

    • Promotional SMS
    • Transactional SMS

  • Video Platform

    • Track, Record & Manage
    • Personalized Room Links
    • Do-it-Yourself

  • AI-enabled platform

    • Speech Analytics
    • Text to Speech
    • ChatBot/VoiceBot
Disclaimer: The pricing details were last updated on 12/08/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Knowlarity Pricing

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Knowlarity Reviews

User Rating

4.3/5 (Based on 24 Ratings)

Rating Distribution

  • Excellent

    58.3%
  • Very Good

    25%
  • Average

    8.3%
  • Poor

    4.2%
  • Terrible

    4.2%

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Videos on Knowlarity

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Knowlarity Screenshots

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Knowlarity FAQs

What is Knowlarity used for?

Knowlarity is Call Center Software. Knowlarity offers the following functionalities:

  • Outbound Call Center
  • Inbound Call Center
  • Progressive Dialer
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring

Learn more about Knowlarity features.

What are the top alternatives for Knowlarity?

Here`s a list of the best alternatives for Knowlarity:

Does Knowlarity provide API?

Yes, Knowlarity provides API.

Knowlarity Contact

Vendor Details

Haryana, India Founded : 2009

Contact Details

Not available

https://www.knowlarity.com/

Social Media Handles

Customers

Reliance Foundation
Cushman
Fortis

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