Brandwatch

About Brandwatch

Brandwatch is a consumer intelligence platform that enables companies to analyse and utilise consumers’ conversations across the web as well as various social media channels in an efficient manner. The platform allows users to search across millions of tools, conversations and comments that are relevant to their businesses. Businesses can categorise conversations by complaints, feedback, opinions and more to use them accordingly. Brandwatch provides accurate insights with the help of AI-based capabilities and also answers relevant questions, facilitating seamless business. These insights can also be shared across the organisation with live reports and alerts. It is a flexible platform that can be customised with the help of 50+ live visualisations to analyse data. Users can even upload their own data to spot key topics, consumers’ sentiments and historical trends, whose knowledge is required by them to plan ahead. They can even analyse data from live surveys, influencers, online behaviour from a group of connected products. At last, an instant reporting system offered by the platform enables users to track and export essential data into different formats.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%
Reviews

86%
Momentum

62%
Popularity

85%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Business Hours, Online

Brandwatch Features

Show Feature Explanation

Show Missing Features

Reputation Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

86%

Social Media Metrics

Users can measure and improve social media marketing performance

Response Management

Allows timely responding to the feedback given by the product users/hotel guests

Campaign Management

Allows a user to analyze and track marketing campaigns across multichannel efforts

Sentiment Analysis

Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Monitoring

Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

Review Monitoring

Enables users to timely track and monitor reviews to facilitate quick response

Customer Review Platform

Facilitates timely and proper collection of product and/or business reviews

Gamification

Helps in applying game mechanics to the work environment for better collaboration and engagement

Brandwatch Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Brandwatch Custom

Features

Flexible UI
Shared insights
Connected solutions
Proprietary data crawlers
Image Analysis
Custom classifiers

Disclaimer: The pricing details were last updated on 22/07/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Brandwatch Pricing

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Brandwatch Reviews

User Rating

4.3/5 (Based on 937 Ratings)

Rating Distribution

Excellent
51%
Very Good
33.5%
Average
10.8%
Poor
3.9%
Terrible
0.7%

User Sentiments

User-friendly interface, Customizable dashboards, Powerful Query Builder, Extensive Data Coverage

Inaccurate sentiment analysis, Limited Facebook Data, Slow loading times, Complex query setup

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Review Summary

Brandwatch is generally well-received by users, with an average rating of 4.2 out of 5 stars across multiple review platforms. Users praise its intuitive interface, powerful analytics capabilities, and ability to gather and analyze data from various online sources. However, some users express concerns about the platform's complexity and occasional glitches. Overall, Brandwatch is considered a valuable tool for businesses seeking to monitor and analyze their online presence and make data-driven decisions.