WELL Reviews

Telling patients they can text the number they called to schedule is so nice, and getting texted photos of ID's or Rx's has gone much more smoothly. I have felt like communication is quicker and easier as most people are more used to responding through text than picking up the phone.

I don't like that when a patient cancels, it deletes the appointment on NextGen. I would rather it leave the appointment, and have one of our processes be reschedule or completely cancel on our end, to then close the conversation.

Ease of getting documents left at home, that can be texted in by a family member. Being notified immediately when a text comes in (if logged in).

I love that this product is integrated with our EMR.

I would like product to push notifications when using the mobile app. We could really leverage this for our Case Managers.

Highly recommend to use it will make a significant impact to patient communications.

Lowering no shows at our Clinic. We use campaigns to broadcast health care reminders.

Ability to star patients. Instant feedback from patients. Good internal communications features. Language support is also a massive plus bc it makes life a lot easier for our non-English speaking patients

Can't create categories for patients, it's also difficult to see how well the secure messaging feature works in real time, bc patients have expressed difficulty using it.

Create detailed templates for different appointment types. Also, the secure messaging hub is finicky sometimes.

Remote patient monitoring

Being able to text our patients. They find it SO convenient they don't have to call the office

I wish I was aware of an easier way to close channels when patients reply to automations that don't require replies.

Be sure to ask the Well reps what specific things you are looking to accomplish as well as listen to what they have to offer that they feel could benefit you. We definitely found ways that Well could work for us without even realizing we had the option!!

Easier ways for patients to cancel and reschedule appointments. More efficient ways to contact multiple patients for the same reason. Patients all around satisfaction with the new system!!

I like that we can communicate with people, that they can send pictures, forms and just ask general questions about anything and we get them the answers.

The system does get extra messages that are not nessecary. But they are easy to bypass or ignore.

the lack of communication with patients

Prompt customer support, willing to test new functionalities, the system itself is intuitive, we love it!

Some features/ functionalities not useful for our practice- would like the ability to customize more options (ie. appointment reminder on the righthand side)

Patient communication for sure, taking workload off our staff, sharing PHI information quickly and easily

Through WELL we can easy communicate with patients, as not everyone is available over the phone, makes easier to keep track of transcripts with patients. The quick response function helps with saving time and giving out information error free.

So far there is nothing that i do not like about WELL.

With WELL we are trying to solve the communication problem with patients, it helps to relay our meninges to patients clearly and effectively.

I like how the interface is easy to view and use. I like how I can favorite my patients for easier access. It's great that it links to our Nextgen system so that patient appointment reminders are automatically set so our support staff can help us on things that have more priority. It's also nice that we can message our employees internally for patient issues. Lastly, I like how WELL sends me an email when I do not address a message that was sent to me the day before so I don't miss patient messages. We have a staff that manages WELL all day but emails help too.

It logs me out if I have been idle for awhile but I assume that's for safety. I also don't like how it "protects" messages but I know that's for safety as well. I unlock a lot since most patients already have a hard time reading and receiving text messages that it's easier to just send the info. The log in process is tedious because I have to verify with a code but I understand why.

Easy to use and a great tool to communicate with our patients, esp the ones that have to work during business hours

Faster communication esp with our working patients that do not have time to talk to us on the phone or patients that do not want to talk on the phone. We are able to reach out to more patients since we spend less time on the phone.

The interface is very easy to use. it's functionality is very reliable. I enjoy the smoothness of the app. This app allows you to do a lot of sending out different types of messages. It allows you modify and create your own personalized type of messages to your patients, members, clients and so on.

I need to upload lists in order to do campaigns.

It's a very easy to use app and very functional.

Communication with all of our patients. Ability to send messages of different ypes for exAmple

Well App is great! We are able to communicate efficiently with patients. It is awesome that we can send a text reminder to patients and they can just respond at their earliest convenience instead of playing phone tag. You can also offer appointments through a text and again not have to wait for patients to answer. If a patient is at work they can just respond to the text message when they can. Also the ability to set us different reminders and text for different set of appointments like Physical Therapy and regular appointments is awesome so that not everyone is getting the same message. You also have features that allow you to remove or see certain physicians, so if you work with Physical therapy only you can filter your messages to only see those patients.

The only thing I think WELL can work on is recognizing special cancelled visit types. However they are currently working to correct this. I personal do not like the fact that patients can send pictures to us just because we have already gotten a few inappropriate images. Besides that I believe WELL is awesome!

GREAT Software very easy to use. If you know how to text you will do great with WELL.

Sending mass communication to patients was hard in the past but with WELL we are able to send messages to a number of patients in a matter of seconds. It makes it so much easier to send appointment reminders as well and patients can just text back at their convenience.