VETport Reviews

I have experienced a friendly support and never-seen before quality EMR as well. Easy integration with my laboratory and radiology equipments

Unless trained very well we will not be able to make a maximum use of the application.

What problems are you solving with the product? What benefits have you realized?

I have experienced a friendly support and never-seen before quality EMR as well. Easy integration with my laboratory and radiology equipments

Unless trained very well we will not be able to make a maximum use of the application.

Mobile usage of PMS (It helps as we do several house call services) and multiple timezone compatibility as our service extended within 3 states of eastern US. Easy communication between the staff and clients.

Patient portal, and inventory management are my favorites.

Just started patient portal, already I'm in love with it since my clients can access their pet records. It is saving time for my hospital team.

Bill payment makes it easy to collect payments.

The one thing I'll recommend adding is insurance tie ups.

Not any in particular. But it is a vast application. and may be overwhelming for some.

I've read some of their how to blogs. So it was easy for me.

Client retention though post cards and reminders.

I enjoyed the simplicity in entering charges on each patient's profile. I also liked the short cut to the patient profile from the schedule.

I dislike the way quick notes are entered and found it tedious when entering in vaccines given from history.

It is certainly worth using, especially for those who may typically struggle with technology to begin with. Fairly easy to catch on to.

I am not sure there have been any business problems with Vetport from my use of it. Benefits would include access to patient profile, schedule, and history all on one platform.

I enjoyed the simplicity in entering charges on each patient's profile. I also liked the short cut to the patient profile from the schedule.

I dislike the way quick notes are entered and found it tedious when entering in vaccines given from history.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

The best thing is that all of the days notes and diagnostics are all together.

The support is horrible. The method of inputting information is not user friendly

We used vetport for 3 days and switched back to cornerstone.

The best thing is that all of the days notes and diagnostics are all together.

The support is horrible. The method of inputting information is not user friendly

What problems are you solving with the product? What benefits have you realized?

Great flexibility and highly customizable. It initially fit my needs well and was reliable. I'm not sure if the instability has been that there is a lot of buggy code being added or if I just didn't initially have enough files for the problems to be obvious.

Where do I start? Records that are supposed to be permanent get changed without anyone at my office even opening the files. There are constant problems with photos uploading - one never knows if the same size file will take 2 minutes or 24 hours to upload. Graphing is totally illogical with bar graphing type of x-axis but graphs plotted as line graphs.

Files that belong with one patient showing up in another patient's file that hasn't been opened in months.

Reminders that are deleted when they should be and no way to have more than one reminder in the system for any item so that you cannot set up a year's reminders if something is needed more than once such as twice yearly physical exams or serial urinalysis or blood work.

Last week we had a rabies certificate that printed with a date on it for vaccine administration listed as last year on a date we didn't even se the cat!

The system is just getting more and more buggy.

Go somewhere else if accurate records are important to you.

It is nice that this is a cloud-based system. At first it was a very professional looking system that was easy to use and made us look good.

Lately, however, it does not have many benefits other than that we can pay by the month for use. The program has been making us look incompetent and we are frequently having to apologize to clients for it not working correctly.

Great flexibility and highly customizable. It initially fit my needs well and was reliable. I'm not sure if the instability has been that there is a lot of buggy code being added or if I just didn't initially have enough files for the problems to be obvious.

Where do I start? Records that are supposed to be permanent get changed without anyone at my office even opening the files. There are constant problems with photos uploading - one never knows if the same size file will take 2 minutes or 24 hours to upload. Graphing is totally illogical with bar graphing type of x-axis but graphs plotted as line graphs.

Files that belong with one patient showing up in another patient's file that hasn't been opened in months.

Reminders that are deleted when they should be and no way to have more than one reminder in the system for any item so that you cannot set up a year's reminders if something is needed more than once such as twice yearly physical exams or serial urinalysis or blood work.

Last week we had a rabies certificate that printed with a date on it for vaccine administration listed as last year on a date we didn't even se the cat!

The system is just getting more and more buggy.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Nothing. This box requires a minimum of 40 characters.

Randomly changes my prices of products and services. They call it "glitches". They cannot tell me why this is happening. It occurs more and more frequently - we discover new errors weekly now - and products are going out the door AT A LOSS if my staff does not detect it. We do not have time to ensure that every product markup and service fee is being calculated correctly. This is what the software is supposed to do! They could not explain, or predict.

ZERO STARS. This software is actually miscalculating my product prices, AT A LOSS. This has happened randomly, to many items, and it is occurring more frequently. We discover new "glitches" as Customer Support calls it, every week. That is, when they respond or answer the phone. On many occasions, we never hear a response. I have no idea how much money this software has cost me. If Google or anyone else questions the validity of this review, PLEASE, contact me. I will supply all the documentation to prove that I am a current customer, I have made multiple complaints, and show that it is still happening.

DVM/Owner

Veterinary Practice in Indianapolis, IN

I can happily provide my name and contact information for anyone interested.