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Riverside.fm Reviews

User Rating

4.8/5 (Based on 674 Ratings)

Rating Distribution

  • Excellent

    92.4%
  • Very Good

    2.8%
  • Average

    0.3%
  • Poor

    1%
  • Terrible

    3.4%

Do You Use Riverside.fm?

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Review Summary

Riverside.fm receives mixed reviews, with users praising its high-quality audio and ease of use for remote podcast recording. The platform’s intuitive interface, AI-powered editing features, and integration with Spotify are frequently commended. However, users often report encountering sync issues, missing files, and technical glitches. Customer service, while sometimes helpful, is criticized for its inconsistent responses and lack of transparency. Some users mention concerns about pricing and limited features, highlighting a need for more flexible options and robust integration with other platforms.

Pros

  • Riverside.fm offers highquality audio and video recording for podcasts and remote interviews.
  • The platform is userfriendly, making it easy for both hosts and guests to join and use.
  • Riverside.fm provides excellent customer support, promptly resolving any issues encountered.

Cons

  • The service can be unreliable, with frequent technical glitches and bugs impacting recording functionality.
  • Riverside.fm lacks comprehensive integrations with popular editing software, hindering postproduction workflows.
  • The pricing model for teams is steep, limiting accessibility for organizations requiring multiple user seats.

AI-Generated from the text of User Reviews

Reviews
BS

Ben S

February 13, 2024 Source: G2.com
"Streamlined solution for remote video and audio podcasting sessions."
What do you like best about Riverside.fm?

I like the ease of use the most. I'm in Kansas, my podcast co-host is in Virginia and the browser-based software just works. I'm able to pull full quality video and audio files back down from our sessions confidently.

What do you dislike about Riverside.fm?

I'd say that you can't leave a session until everything finishes uploading. If there were a way for it to continue to upload whether or not your guest leaves the session that would prove helpful.

What problems is Riverside.fm solving and how is that benefiting you?

My problem was how to record remote sessions from halfway across the country and keep the quality of the video and audio high. Riverside accomplishes this because I and my guest are both uploading original files within the app during our session. Even if one of us looks a little blurry during the interview I know what they're uploading is a full quality video file for use later. It's extremely convenient and frankly a much better solution than Zoom.

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SR

Sara R

January 2, 2024 Source: G2.com
"Best software for podcasts, hands down"
What do you like best about Riverside.fm?

It does what it says it will do, for a reasonable price.

The recordings are of professional quality because audio and video are recorded locally. All of my friends who have podcasts use Riverside too and are very happy with it.

What do you dislike about Riverside.fm?

Some minor things - when you navigate to their website and then go to a studio, it opens a new tab. But then it doesn't like to have multiple riverside tabs open when you start recording, so you have to close previous tabs. Strange workflow.

I also don't as soon as you join a studio, a red record button appears on the browser tab... it makes it seem like you're recording even if you're not. I made the mistake of doing an entire hour-long podcast (with a guest), and didn't realize until the end that I never hit the record button! Needless to say, I'm just more mindful of that now.

Lastly, the recordings don't always upload automatically. I haven't figured out why, but this has happened with several of my guests. They then have to click on a link and follow some prompts... I almost had a heart attack the first time, but we got it to work eventually. It did take about 30min to figure out though.

What problems is Riverside.fm solving and how is that benefiting you?

High quality video and audio.

Read more
VF

Vanessa F

January 1, 2024 Source: G2.com
"Great customer service!"
What do you like best about Riverside.fm?

easy and quick to use

great customer service -- was curious about receiving email notifications for billing purposes with receipts and was connected to Anne. i really appreciated that she was supportive and I felt really "heard" as a customer, which I'm always grateful for. Thanks Anne!

What do you dislike about Riverside.fm?

nothing at the moment ... love all of the new features!!

would love an option to receive email notifications when billed with a copy of the receipt...

What problems is Riverside.fm solving and how is that benefiting you?

easy and quick podcast production at an affordable price

makes my life much easier as an award-winning author, artist, and activist for content production and podcasting, which is a huge contribution to increasing my brand value!

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KP

Krish P

December 23, 2023 Source: G2.com
"Very pleased with Riverside.fm, and its breadth of features"
What do you like best about Riverside.fm?

It's very simple to use. There is absolutely no learning curve. You hit record, wait a tiny bit, follow that up with a few more clicks here and there, and you have an output. I initially tried to do a bit of editing on Final Cut Pro but then figured a way around that as well, so do not really spend any time editing.

If there are some minor edits you need to make, it's super easy to remove words and sentences, and it works.

If you are like me (a startup founder at saas.snowpal.com where we provide APIs for businesses to go to market in quick time), and have not a whole lot of time to spend on post-production work, and are primarily focused on the subject matter expertise of your content, I can't see why you wouldn't want to use Riverside.fm.

What do you dislike about Riverside.fm?

I don't know if I know of any serious downsides but since this is a required field, I have to write something so I am going to recommend some features!

1. After an edit is done, there doesn't appear to be a way to save the changes so I find myself doing the same thing multiple times. This could use some improvement.

2. The time it takes to convert is not terribly long but if you need HD content and the length of your video is long, it can take a bit of time (that's not to say that FCP is super quick even on the latest Apple machines so this is quite understandable).

3. The layout options are rather limited, and I would like one where you can place your guest picture-in-picture and still add some borders around the frame.

4. Translation of transcripts would be real handy (to appease global audiences).

5. After a video is exported, it places it on the page in a horizontal layout and that page could use a bit of rework to improve UX.

What problems is Riverside.fm solving and how is that benefiting you?

I needed a way to invite guests to my podcast, and record the sessions in high quality with minimal requirement for post production work, and I tried a few other tools before I landed on this one.

Riverside.fm delivered to its promises (maybe, it should run for office :)).

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DH

David H

December 22, 2023 Source: G2.com
"My experience with Riverside.fm"
What do you like best about Riverside.fm?

The fact that the product being put out by Riverside.fm enables me to put out the product Life around The Fire Ministries Internation that we're working hard on communicating to a growing audience viewers and listeners. They are very kind and considerate at their quick response time to our questions. We're new at using this platform. However, we anticipate establishing a long-term relationship because of the ongoing growth and implementaation of new technolgy.

What do you dislike about Riverside.fm?

Working with understanding the language and icons being communicated at a very fast pace (rate of speech).

What problems is Riverside.fm solving and how is that benefiting you?

I'm having trouble getting my headphones to work when I'm recording my own voice or checking for it's sound quality. It's still unresolved. I've viewed dozens of videos but nothing that addresses this problem. I can hear myself once I've recorded an episode. I can hear the other person if there are two of us. However, I can't hear my voice in my headphones. I've worked with this for a few hours with another person who has much more computer experience than I do. I would like to speak with a live person. That's my number 1 concern. A lack of live support phone support.

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MS

Michael S

December 12, 2023 Source: G2.com
"The easiest, best quality audio and video on a platform from beginning to end."
What do you like best about Riverside.fm?

I like that I get high quality 4K version of the video with high-quality audio that the final product will be broadcast quality.

What do you dislike about Riverside.fm?

The only issue I have is that as a paying customer I sometime have trouble removing the watermark but that is a small thing.

What problems is Riverside.fm solving and how is that benefiting you?

We have used other products before but the quality of video is always poor. With Riverside the video quality is clear and professional. A great image and great audio always lead to a great product.

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LS

Liam S

December 12, 2023 Source: G2.com
"A perfect platform!"
What do you like best about Riverside.fm?

Riverside.fm is a brilliant system for podcasting. I've only been using it for a month or two but have already recorded 6 podcasts using it.

The quality during the recording is absolutely fine, but the fact it records and uploads/backs up in up to 4k is amazing!

There are other features for going live and using a team that I haven't used yet, but I know when I need to, they will be a great help.

The AI clip generation is perfect for easily creating clips for social media.

What do you dislike about Riverside.fm?

I sometimes accidentally share the link to the homepage rather than the studio for guests, which is annoying but just something I need to remember to check.

What problems is Riverside.fm solving and how is that benefiting you?

I previously used Zoom to record sessions but found there was a lot to sort out in the edit if I wanted to use my mirror less camera and podcast mic. The quality was dependent on the internet signal and was often poor.

Riverside.fm allows me to link my 4k camera and plug in my podcast mic, then I can either export the whole show automatically or export the separate tracks and edit offline, which I often do.

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TH

Tamara H

December 11, 2023 Source: G2.com
"Finding Riverside has made all the difference in launching my podcast"
What do you like best about Riverside.fm?

the platform is so easy to navigate and if anything is unclear or you have any questions, there are answers in the resources available. Customer service is amazing and so quick to respond.

Within the facebook group, there is so much to be learned and you have insight into all that is coming up! They listen to feedback and work hard to improve their product offerings.

What do you dislike about Riverside.fm?

so far I have not run into any roadblocks to have a negative to add.

What problems is Riverside.fm solving and how is that benefiting you?

a platform that is easy to access for all my guests, recording at high quality, ease of use

Read more
El

Elena l

December 7, 2023 Source: G2.com
"Saved so much time, and so smooth to use"
What do you like best about Riverside.fm?

All the feature the transcript particularly and ability to save in various formats. For the first season of my podcast i used a different platform which was more difficult, now editing podcast is easier which gives me more time with recordin g.

What do you dislike about Riverside.fm?

Probably the time to download files. otherwise happy with all the features.

What problems is Riverside.fm solving and how is that benefiting you?

Now i can record and film videos which helps promoting my podcats, also i love that i can search sequences based on words by using the transcript and cut short sequences for social.

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BD

Brook D

December 5, 2023 Source: G2.com
"Mature Entrepreneur"
What do you like best about Riverside.fm?

What I like best about Riverside.fm is it's ease of use. I didn't start my most recent venture until my sixties. Anything that requires too many other generations to explain to me is a no go. I actually was able to figure out how to use the platform MYSELF. Love.

What do you dislike about Riverside.fm?

I haven't figured out some of the cool things the platform offers, but I'm sure that will come.

What problems is Riverside.fm solving and how is that benefiting you?

It's allowing us to create kinterview content with much more flexibility than Zoom.

Read more

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