Prodsight Reviews

it gives you all the time for lunches and breaks accurately without any mistakes keeping track of time throughout the day for better use of your time always

sometimes it gets changed without anybody telling you and you have to keep checking on the website just so you won't miss any meetings or coaching in your daytime

creating times for lunches and breaks on a daily basis to keep track of your time so you won't go over the time and avoid any sanctions in the future for taking long breaks and lunches

What I enjoy the most about Playvox customer AI is that tools can provide real-time insights regarding quality management. Also, it offers personalized recommendations, improving our customer experience and increasing our customer service quality. I love how the features are so organized and easy to find. Very user-friendly.

I would say that sometimes there is sort of a glitch in the platform and is unable to visualize the percentage of the task that has been completed. Sometimes we agents struggle to find tools to acknowledge communications.

It helps our contact center collect and analyze feedback to improve overall customer experience and agent performance. This helps us identify the areas where we as agents need to improve so we can keep offering the best customer service possible. Overall, Playvox's enterprise feedback management system helps us improve our performance and enhance customer experience, leading to increase customer satisfaction and loyalty.

The tool is bery helpful in generating key customer insights by gathering all the conversation in one place. Plus the intgrated AI is very helpful and caters to our specific business needs.

The AI is still in its nascent stage. It will take some time for AI to improve as more users grow. Orher than that it's a great product and has been very helpful for us.

As and Edtech company we had lot of customer conversations, both during the sales period and also post sales. The conversations and data was there but we were not able to get insights from it untill we started using Playvox.

Helps to identify common issues, trends, and areas for improvement, which can then be used to optimize customer service processes and increase customer satisfaction.

AI systems can have various types of faults, such as incorrect predictions, biased decision-making, and lack of transparency or interpretability. Also, the performance of AI systems can depend on the quality and quantity of training data, the accuracy of the algorithms used, and the appropriateness of the problem they are trying to solve.

Traditional quality management processes can be time-consuming, complex, and prone to human error. Playvox Customer AI can automate quality management tasks, making the process more efficient and accurate.

Easy to understand, easy to use, easy to reconfigure.

it does not understand other languages...

sort out insights from open questions

ProdSight speeds up the process of analysing reviews, by grouping into topics and displaying the sentiments of the reviews. This makes the wealth of data captured easy to understand and importantly actionable.

Ability to share insight could be improved.

If you are gathering a large amount of customer feedback via Trust Pilot or similar platforms, and need to make sense of it all - ProdSight is the solution for you.

Understanding our customer base, identifying potential new products for development- ultimately helping to shape our rentention and aquisition campaigns.

The setup was very well managed for us, and it was easy to pull some quick insights from the system. Our product team could see very quickly and easy what the main pain points for customers are from our support data, and we could make recommendations for changes quickly with minimal setup effort. Great pricing too.

Nothing - works even better than expected!

Give it a try - it's a free trial model!

Increased understanding of customer pain points in our product through analysis of support data. Wanted to achieve this without any manual effort for our busy support team.

We love how easy and quick it is to be able to create topics or search keywords to understand the customer sentiment. Another great feature is the weekly email that shows our highest topics/keywords for the previous week and the metrics. This has come in handy for us at high level company meeting.

I'm still learning to navigate the system however, if we have any questions the Prodsight team is always available to help.

We wanted to understand how our customers were feeling or what they were saying regarding certain issues. Prior to Prodsight, we would have to manually search tickets in zendesk and read through each one to get the customer sentiment. It was tedious and inefficient. Prodsight cut that proces to minutes.

The Prodsight tool has given us an efficient way to categorize and analyze our user feedback in an easy to use package. The minimalist UI makes navigation intuitive. Support is fantastic and very receptive to our feedback or feature requests.

Would be great to be able to customize dashboards and download a PDF of the dashboard for use in presentations or to include in team update emails.

Being able to organize and categorize feedback from multiple channels in one place informs our product roadmap and helps to prioritize new features or improvements.

I love the way you can build your own data insights and integrate other data sets to combine centrally into one central hub to get net sentiment.

I love that the support is on hand always to help set up and maintain. I find Tadas so approachable and always helps me navigate and maximise the use of prodsight for me to get the best insights.

I would like a report builder section that neatly makes reports rather than copy and pasting. Although this current solution is fine for now.

I have no current problems other than my own limitations of my knowledge and experience using it. However this is being resolved with the ongoing support from Tadas.

The benefits are that we can now analyse feedback with more impact and can surface trends with ease. It has already also helped us flag issues within our own customer journey which have been resolved much quicker that we would have before.