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Persona Reviews

User Rating

2.7/5 (Based on 78 Ratings)

Rating Distribution

  • Excellent

    33.3%
  • Very Good

    9%
  • Average

    2.6%
  • Poor

    1.3%
  • Terrible

    53.8%

User Sentiments

Easy API Integration, Comprehensive Documentation, Customizable Workflow, Great Customer Support

Inaccurate ID Verification, Poor NFC Scanning Functionality, Glitchy Software, Privacy and Security Concerns

Do You Use Persona?

Write a Review

Review Summary

User reviews for Persona are mixed, with many highlighting both its ease of use and integration, as well as its affordability for startups. However, a significant number of users report major issues with the software's functionality, including its inability to properly verify IDs and scan chips. Customer support is also frequently criticized for being non-existent or uninformative. While some users praise the platform's ongoing development and commitment to feedback, many express concerns about security breaches and the potential for identity theft.

Pros

  • Persona offers a userfriendly interface, simplifying KYC and ID verification processes.
  • The API integration with Persona is relatively quick and smooth, allowing for easy implementation.
  • Persona provides a comprehensive platform with various features like KYC and KYB for fraud prevention.

Cons

  • The software often fails to verify IDs accurately and consistently, causing frustration for users.
  • Customer support is unresponsive and unhelpful, leaving users with limited assistance for technical issues.
  • The lack of a reliable customer support channel can significantly hinder the user experience.

AI-Generated from the text of User Reviews

Reviews
NA

Nikko A

November 14, 2023 Source: G2.com
"Very user-friendly identification"
What do you like best about Persona?

Persona provides a smooth verification process and ensures a hassle-free experience.

What do you dislike about Persona?

No downsides so far. It provides what it promised to provide.

What problems is Persona solving and how is that benefiting you?

Identity verification

Read more
JP

Joshua P

November 14, 2023 Source: G2.com
"Easy to use"
What do you like best about Persona?

We've had a positive overall experience with Persona. The integration was seamless, verifications are quick and user-friendly. Additionally, their support team has consistently been responsive and helpful.

What do you dislike about Persona?

I've yet to encounter any issues with the Persona system.

What problems is Persona solving and how is that benefiting you?

It helps for Identity Verification

Read more
AS

Alexis S

November 14, 2023 Source: G2.com
"Very useful for knowing who your customer is"
What do you like best about Persona?

Aside from their KYC feature, it is very easy to integrate with their step by step guides and documentation.

What do you dislike about Persona?

There's nothing to dislike, there maybe missing or it lacks something but I believe they will include them on future updates.

What problems is Persona solving and how is that benefiting you?

Identity verification, it helps on verifying your users, thus building trust within the website. Preventing any frauds or those who are trying to use fake identity.

Read more
CE

Christian E

November 14, 2023 Source: G2.com
"Developer Friendly"
What do you like best about Persona?

Very easy to use API. Easy to integrate.

What do you dislike about Persona?

I don't know any downside so far. It meets what my client wants.

What problems is Persona solving and how is that benefiting you?

Verfying users in our platform.

Read more
MR

Micah R

November 10, 2023 Source: G2.com
"Best pricing for startups"
What do you like best about Persona?

Its pricing model is very fair and straight forward. Especially when it comes to its pricing for statup bussineses who are looking to save capital. Compared to other companies like plaid, who nickle and dime each request, persona is much easier to understand.

What do you dislike about Persona?

I had difficulties getting in contact with support at first.

What problems is Persona solving and how is that benefiting you?

Making sure users are who they say they are

Read more
DR

Dinesh R

November 8, 2023 Source: G2.com
"Absolutely recommend Persona for ID verification"
What do you like best about Persona?

Simple and Intuitive dashboard. Awesome support from the persona product team. Flexible plans especially for startup companies.

What do you dislike about Persona?

The persona dashboard is hard to work with in a mobile screen. I often don't have laptop with me and wanted to quickly change something in the dashboard or view billing, it is quite hard to use it in mobile.

Also I would love to have an official Flutter SDK. Currently using a 3rd party package.

What problems is Persona solving and how is that benefiting you?

Eliminates spam posting and builds trust among the community of our app.

Read more
EO

Emuobosa O

November 8, 2023 Source: G2.com
"Attention to detail!"
What do you like best about Persona?

The platform provides very comprehensive easy to use APIs. They make it easy to use the code embeds and APIs. I am impressed at their documentation!

What do you dislike about Persona?

They don't have existing libraries where you can just plug and play. We have to develop libraries of our own.

What problems is Persona solving and how is that benefiting you?

The Persona platform helps me to conduct checks on customer and partner contacts globally before entering into agreements with them.

Read more
BH

Brandt H

November 8, 2023 Source: G2.com
"Next Gen Identity Platform, with Immense Capabilities"
What do you like best about Persona?

I've been in the digital trust and saftey space for about 4 years, and Persona is taking a next gen appraoch. Not just in their technology, but also their teams, and understanding of what companies are seeking when it comes to risk / fraud / compliance.

What do you dislike about Persona?

So far, I am not experiencing any downsides. I think the only thing that could come to mind, is the tool is expansive, so nailing the usecase as a merhcant / enduser is important to vet to maximize the tool.

What problems is Persona solving and how is that benefiting you?

For us, we're a data partner of Persona, and access to clean, relaibale data is often a challenge for businesses. Where do you find it, how do you consume it, is it trusted? Because Persona has taken a pro-active apporach, they have been diligent about bringing in the right partners along the way. This is a big benefit for any business considering a new platfrom / tech for their space.

Read more
MA

Marccus A

September 14, 2023 Source: G2.com
"Facility and Accuracy"
What do you like best about Persona?

The facility and accuracy by Persona is astonish. I've just put my documents on e-learning system and the indentity verification process was almost instantly. This bring security for they and speed for us.

What do you dislike about Persona?

I still haven't had any problems using Persona system.

What problems is Persona solving and how is that benefiting you?

I think Persona helps the business manage data and identities safe ignoring cheats or fraud. It is good for me because I can put my documents safely on e-learning website.

Read more
ZG

Zev G

September 1, 2023 Source: G2.com
"These guys provide an excellent service and support!"
What do you like best about Persona?

We like the simplicity of it, the Team at Persona is on the ball, the tech is reliable and fun to use. I would strongly recommend them as a solid KYC,KYB, AML company! Great team and thanks guys!

What do you dislike about Persona?

Not much to dislike, the onboarding wasn't exactly clear, but once we got hold of Alex, it was smooth sailing!

What problems is Persona solving and how is that benefiting you?

They are solving the fact that we would like to verify all our community members using a solid and convenient KYC technology. We'll we get to maintain a 100% verified user base!

Read more

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