Home/ CIAM Software/ Persona/ Reviews
Advanced Identity Verification Tool
33.3%
9%
2.6%
1.3%
53.8%
Easy API Integration, Comprehensive Documentation, Customizable Workflow, Great Customer Support
Inaccurate ID Verification, Poor NFC Scanning Functionality, Glitchy Software, Privacy and Security Concerns
User reviews for Persona are mixed, with many highlighting both its ease of use and integration, as well as its affordability for startups. However, a significant number of users report major issues with the software's functionality, including its inability to properly verify IDs and scan chips. Customer support is also frequently criticized for being non-existent or uninformative. While some users praise the platform's ongoing development and commitment to feedback, many express concerns about security breaches and the potential for identity theft.
AI-Generated from the text of User Reviews
We've had a positive overall experience with Persona. The integration was seamless, verifications are quick and user-friendly. Additionally, their support team has consistently been responsive and helpful.
I've yet to encounter any issues with the Persona system.
It helps for Identity Verification
Aside from their KYC feature, it is very easy to integrate with their step by step guides and documentation.
There's nothing to dislike, there maybe missing or it lacks something but I believe they will include them on future updates.
Identity verification, it helps on verifying your users, thus building trust within the website. Preventing any frauds or those who are trying to use fake identity.
Very easy to use API. Easy to integrate.
I don't know any downside so far. It meets what my client wants.
Verfying users in our platform.
Its pricing model is very fair and straight forward. Especially when it comes to its pricing for statup bussineses who are looking to save capital. Compared to other companies like plaid, who nickle and dime each request, persona is much easier to understand.
I had difficulties getting in contact with support at first.
Making sure users are who they say they are
Simple and Intuitive dashboard. Awesome support from the persona product team. Flexible plans especially for startup companies.
The persona dashboard is hard to work with in a mobile screen. I often don't have laptop with me and wanted to quickly change something in the dashboard or view billing, it is quite hard to use it in mobile.
Also I would love to have an official Flutter SDK. Currently using a 3rd party package.
Eliminates spam posting and builds trust among the community of our app.
The platform provides very comprehensive easy to use APIs. They make it easy to use the code embeds and APIs. I am impressed at their documentation!
They don't have existing libraries where you can just plug and play. We have to develop libraries of our own.
The Persona platform helps me to conduct checks on customer and partner contacts globally before entering into agreements with them.
I've been in the digital trust and saftey space for about 4 years, and Persona is taking a next gen appraoch. Not just in their technology, but also their teams, and understanding of what companies are seeking when it comes to risk / fraud / compliance.
So far, I am not experiencing any downsides. I think the only thing that could come to mind, is the tool is expansive, so nailing the usecase as a merhcant / enduser is important to vet to maximize the tool.
For us, we're a data partner of Persona, and access to clean, relaibale data is often a challenge for businesses. Where do you find it, how do you consume it, is it trusted? Because Persona has taken a pro-active apporach, they have been diligent about bringing in the right partners along the way. This is a big benefit for any business considering a new platfrom / tech for their space.
The facility and accuracy by Persona is astonish. I've just put my documents on e-learning system and the indentity verification process was almost instantly. This bring security for they and speed for us.
I still haven't had any problems using Persona system.
I think Persona helps the business manage data and identities safe ignoring cheats or fraud. It is good for me because I can put my documents safely on e-learning website.
We like the simplicity of it, the Team at Persona is on the ball, the tech is reliable and fun to use. I would strongly recommend them as a solid KYC,KYB, AML company! Great team and thanks guys!
Not much to dislike, the onboarding wasn't exactly clear, but once we got hold of Alex, it was smooth sailing!
They are solving the fact that we would like to verify all our community members using a solid and convenient KYC technology. We'll we get to maintain a 100% verified user base!
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Persona provides a smooth verification process and ensures a hassle-free experience.
No downsides so far. It provides what it promised to provide.
Identity verification