innRoad Reviews

The features & how it is organized. The cleanroom feature is very helpful, as well as the ability to search for a reservation extremely efficiently. Each process has a specific place. Adding anything onto a reservation is made to be a generally easy task. There are many features that not only improve the front desk but also the communication between other departments in the business.

The folio can be confusing and the tape chart occasionally has bugs.

Use all of the resources they provide. Each feature is there for a reason.

We have a much more organized booking, check-in, and check-out process. As well as an organized platform that includes OTA's efficiently.

How easy it is to just look up a reservation

How the calendar lines up and if you have a reservation on tape chart if it's a long astay it doesn't show up on the same page.

it's so much easier to use than guesty was.

How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away.

I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly.

We've improved our inventory management process tremendously. Before innRoad, we were spending countless hours making sure our available inventory was up to date and accurate. With innRoad, I can monitor the inventory from my mobile devices and make any quick necessary changes at any time. The alerts and auto-update features are great and work well if you have not manually adjusted any rates.

I would like to be able to have more than one travel agent % set up.

This software is intuitive, simple to learn and use. Employee mistakes are easy identify and correct. The support team is highly responsive and are always ready to assist. It is highly customisable.

Accessing all the features on a mobile phone is sometimes not helpful.

It's easy to use, and very straight forward. Easy to train new people how to use it. I would like to recommend to others.

This software has enabled us to run reports and track where guests are booking from and traveling from. The booking module has really helped us be in touch with our guests.

Very easy to get set up and use. They have very responsive customer support.

They could improve session management so it is not necessary to login several times per day.

We use innRoad for our property management, channel management, reservations and our website's booking engine.

The booking process is pretty intuitive on the customer side. Administration edits available on the business side go live immediately.

Some pretty basic functions simply do not exist. These almost all appear to be oversights from programmers, but if you point them out, you are told that they are enhancements. Also, with regards to the credit card merchant service compatability, innRoad certainly makes it difficult to go with the merchant of your choice by making their own service just about the only one to work seamlessly with the innRoad booking engine.

This is a good, entry-level booking and property management tool. There are other, much more sophisticated products out there, but innRoad offers a pretty good "bang for the buck." Think long and hard about how you want rooms laid out, rates, room descriptions, etc. as it is much easier to set it all up correctly when initially integrating innRoad into your system than it is to go back and make modifications later on.

Group bookings are made much easier with innRoad. The tape chart environment seems to improve fairly regularly, making many tasks possible with mouse clicks (very helpful for new staff/training)

The payment terminal is quick and easy. Tape Chart is a clean "full property" view.

Email automation only allows 1 email address per reservation.

Make use of support. Things may not come naturally but Support will always help find the easiest solutions.

Coordination across our whole team now saves so much time. From housekeeping to ownership, everyone is on the same page in minutes.

Support is very quick to answer and is very helpful! I know most of the reps by now. I also feel like the team has been listening to my feedback.

I'd like to be more active in UX studies. I feel like the QA of some of the products can be improved through better regression testing or just by conducting more UX studies to really see how the application moves together holistically. I feel like some enhancements are missing certain elements or requirements which is typical in the software industry so not totally surprised.

- Reducing data entry

- Reservations hub

- Payment hub

- system of record

I like that it is in real-time integration. The tape chart is easy to use and user-friendly. I like that you don't have to do an audit every day.

I do not like that the reports option, would be nice to have a few more user friendly reports.

I use innroad for rental management and it does a good job for our company.

It was good and simple when I started with Inncenter in 2009,

It was good and simple when I started with Inncenter in 2009, but it has grown to a day task for a computer technician to unravel all the different kinds of set--ups, especially if you want to sync it with third parties like Expedia and booking.com. You think you set up a rule in your primary system and your done...forget it, as soon you do something special on a third party site it changes everything you have set up at your primary level and you won't know until it happens to you and you loose the money!! Forget to talk to customer service, they give you the spiel that you are caught in between the 2 entities and "we told you so", in some news brief or update page, that you suppose to read every-time it arrives, and that happens a lot for a small business that I am and they say they are working for.

Don't get it, use more advertised companies who offer free reservation system with commission for each reservation instead of a monthly fee. If you have 1 or 2 months nobody coming at your place you don't have to pay them!

It has only created tremendous problems in the last 2 year, due to every upgrade things change that were set up originally and the they dissapear and you won't know why until a guests tells you.