CareVoyant Reviews

CareVoyant has a support staff that is always available to help. The program is very user friendly.

The amount of log-in places before you actually get into the program is a little annoying.

We are able to track the patients being seen in the facility along with their active insurance.

I love how easy it is to use Carevoyant. Both from a nursing perspective, and a clinical supervisor perspective. I teach how to chart on Carevoyant for new hires. They are able to comprehend it very quickly.

I love how Carevoyant has a someone answer any questions in a very timely manner via email. The turnaround is very quick.

Each session has been informative and organized. We will be implementing CareVoyant in the near future and so far the experience has been very positive. I have enjoyed working with Marie and Pasu and I'm looking forward to utilizing the program.

There is nothing I dislike at this time.

Replacing current EMR.

I love the fact that they are very responsive to individual client needs and encourage feedback for support and development ideas.

There is nothing that I dislike about CareVoyant.

Electronic forms is big. This will help us create a "one stop shop" within CV and decrease or eliminate the need to use other applications for the patient life cycle.

I'm interested in the family portal as well. This is another big area.

CV Web - it is exciting to hear more modules are almost ready to be moving over the CV Web in the near future; the software is much more user-friendly in CV Web. When all company data and billing modules are setup properly, the processes run smoothly. I also really like the number of features CareVoyant software offers - and CareVoyant is continually making improvements and enhancements - much appreciated!

The behind-the-scenes setup of our company data and Insurance Plans has not run the smoothest nor timely; plus, often when there is a change/update in their software (eg adding EVV, upgrades, transition of modules to the Web, etc.) there have been "hiccups", thus causing billing and payroll issues at the Provider's end - many headaches at the Provider' end that could have been aleviated had more testing by CareVoyant taken place before Provider moving forward after a change(s) had taken place with the software. Turnaround time and resolution on Support Tickets could sure us improvement. Some tickets get resolved the same day; other tickets take 1-3 weeks.

Payroll: Overtime falling into the following day at the end of a pay period into the next pay period; calculating overtime correctly on reports for this scenario; plus, calculating/coding overtime on a holiday on overnight shifts. This will eliminate manually coding for these overtime situations and payroll reports will be correct.

I like that there is one patient record for multiple lines of business.

I really appreciate the support staff. They are very helpful and always patient and friendly.

Sometimes the upgrades can be challening.

There is a lot of setup with CareVoyant. Taking time to make sure you have everything set up properly will be worth it.

First and foremost, the customer service. They spent a week with us at our office assisting with the implementation back in 2012 - it was smooth. They've been peppered with all sorts of requests and questions since that time and have never failed to offer the absolute best results. I understand that every practice and provider type is different, but for our purposes as a Prescribed Pediatric Extended Care (PPEC) center, I think it's perfect for our billing.

From scheduling, to charge/payment creation/posting, to preparing my electronic claims, as well as the configuration and customization and the slew of reporting options; it's incredibly easy to use and maintain. I understand that I've selected the "User" option, even though I would also classify as the "Administrator", but I wanted to pick that option to illustrate my familiarity with utilizing CareVoyant on a daily basis.

.The features and reports, Billing ERA functions

At time usability, people who are not the more technology inclined can struggle at times

Billing

It has been super easy from day 1. Requesting a demo to signing up and then to getting our company set up on using CareVoyant has been a breeze. Every single employee that we have came in contact with has been very help in answering our questions or getting us in contact to who can help us.

Honestly there is nothing that I dislike about CareVoyant.

Our older software was not very user friendly and could not be customize to fix our needs. We were able to contact CareVoyant and have been able to telll them what we need and they are more than willing to get the software custome to fix our every day needs.

Carevoyant has been our billing solution for over 15 years, and has become our standardized EMR for the last 5. As the VP of technology for my organization I appreciate the following aspects of Carevoyant.

#1 - A robust billing hierarchy which you can rely on to generate accurate billing based on any number of complex payer specific requirements. For our organization this includes commercial, workers compensation, private pay, state waiver programs, Medicaid, no fault, government funders and liens.

#2 – Carevoyants’ efficient workflows have been able to support our organizations service line growth, and has proven experience in with organizations that provide a full continuum of care. Our organization has expanded from primarily census-based lines of care, to now having lines of service that encompass Home and Community, Outpatient, short term in patient, our long term supported living. Carevoyant has been supportive at each growth opportunity we have encountered.

#3 – Carevoyant is more than just a software company, I feel they are a partner in our organizational workflow success, and have proven to be a reliable partner who values their customers. They are also backed by a knowledgeable support team who is ready to assist when simple or complex issues are encountered.