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| Description | WalkMe is a tool that allows users to embrace technology and achieve True Digital Adoption. The tool consists of a Digital Adoption Platform (DAP), making it effortless for any user to use any website or software. The users get proactive, guidance, solution analyses, and automation processes to complete their tasks easily whenever and however needed. WalkMe ensures flawless software adoption, automation of complex business processes, and also boosts employee productivity. The platform creates an ideal customer journey, encourages self-service, and guarantees customer satisfaction. It streamlines large-scale disruptive transformation by empowering employees, overcoming change, and increasing usability, and enabling successful digital transformation. Users can make data-driven decisions and adopt transformational change by collecting and analyzing usage data and gain visibility into the customers’ journey. They can contextually drive customers to action through in-app and cross-app guidance. WalkMe allows the users to shift from reactive to proactive user engagement by analyzing and anticipating customers’ needs. The platform ensures accurate process completion and increases user engagement and eventually leads to better productivity. Read more | Stonly is an interactive step by step customer-specific workflow management software that enables businesses to create interactive guides for their customers, helping them with activation, issue resolution and the success part in various tasks. The software comes loaded with plenty of onboarding and adoption tools, offering a personal path to success to individual customers. It can also be integrated with user-specific websites or apps to offer proactive support to customers in real-time. Support agents can depend on Stonly to get ticket related issues resolved in no time, using fewer resources. With the help of scripted guides, customer support agents can troubleshoot, respond and fill in relevant fields consistently and automatically as well. The software can also be used to onboard new employees and offer them interactive guides, facilitating seamless learning opportunities about individual roles and team-based needs. To assure complete data protection, Stonly follows multiple national and European laws, including GDPR guidelines. Read more |
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Ease of Use, Comprehensive Training Resources, Effective User Guidance, Powerful Analytics and Insights Occasional Technical Glitches, Steep Learning Curve for Advanced Features, Inconsistent Element Selection Accuracy, Customer Support Response Time |
Ease of Use, Intuitive Interface, Excellent Customer Support, Effective Interactive Guides Limited Design Customization, Limited Formatting Options, Occasional Navigation Issues, Lack of Advanced Customization |
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Overall, users praise WalkMe's ease of use, citing its intuitive interface and straightforward setup process. They also value its customization options, allowing them to tailor the tool to their specific needs. Additionally, WalkMe's customer support receives positive feedback for its responsiveness and helpfulness. However, some users express concerns about occasional bugs and glitches, as well as the potential for WalkMe to slow down their systems. Pricing is mentioned as a consideration, with some users finding it expensive compared to alternatives. |
Stonly is a user-friendly tool praised for its ease of use and quick implementation. Users highlight the ability to create in-depth guides quickly and efficiently, particularly for onboarding new users and providing technical support. While some users mention a learning curve for advanced features, Stonly's customer success team is consistently lauded for its responsiveness and assistance. The platform also benefits from its affordability, making it an attractive choice for businesses seeking to streamline their customer support and knowledge base management. |
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| Company Details | Located in: San Francisco, California Founded in: 2011 | Located in: Paris, France |
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