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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Salesforce logo
CRM Software

4.5 30 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Selligent logo
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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

HubSpot CRM logo

HubSpot CRM

CRM Software

4.5 40 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho CRM logo

Zoho CRM

CRM Software

4.3 2,503 user ratings

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Overview

Description Salesforce is a futuristic Customer Relationship Management Software bringing companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage on the particular to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised from the customers front and strategise personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, AI technology equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries. Read more Selligent is a marketing automation platform that enables B2C marketers to keep their customers engaged and drive greater ROI from email and digital marketing campaigns. The omnichannel platform allows users to easily launch campaigns and manage consumer interactions across multiple communication channels like email, push notifications, SMS, etc. Its AI capabilities help marketers improve customer experience by optimizing content and customer journeys, in an interactive, relevant, and valuable way. Selligent enables users to build and grow more profitable customer relationships by forwarding relevant and personalized messages to the latter. The platform also helps marketers easily analyze their audiences based on their CRM profile data, actions, or purchase history. Thus enabling marketers to retarget their audience through lifecycle campaigns specially curated for them. The software can also be used to bring all customer interactions and data points within a unified interface, facilitating seamless captures and precise analysis of relevant data. Analytical dashboards and responsive design tools help with seamless analysis and accurate decision-making. Read more A forever-free customer relationship management software that provides solution to all your CRM needs. HubSpot CRM automates the tasks for your sales people which allows more work with less data entry. The interactions are tracked down automatically and a separate visual dashboard displays deals for total visibility. Now handle upto 1,000,000 contacts, users and storage without any expiration date all of it without paying a penny. With Hubspot CRM, you can also send emails in a personalized sequence which is delivered as per the schedule you set. Get notified whenever any lead opens your email so that you know how to follow-up with that particular lead. Read more Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. Read more
Pricing Options
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $14.0.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    81%
  • Momentum
    70%
  • Popularity
    88%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    75%
  • Momentum
    61%
  • Popularity
    79%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    87%
  • Momentum
    69%
  • Popularity
    68%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    77%
  • Momentum
    66%
  • Popularity
    82%
SaaSworthy Awards # 20 Highly Rated # 7 Most Popular # 20 Fastest Growing # 17 Highly Rated # 4 Highly Rated # 19 Fastest Growing # 2 Most Worthy # 7 Fastest Growing

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 30 user ratings
4.5/5 15 user ratings
4.5/5 40 user ratings
4.3/5 2,503 user ratings
Rating Distribution
  • Excellent

    53.3%
  • Very Good

    46.7%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    53.3%
  • Very Good

    40%
  • Average

    6.7%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    62.5%
  • Very Good

    27.5%
  • Average

    5%
  • Poor

    5%
  • Terrible

    0%
  • Excellent

    50.2%
  • Very Good

    34.3%
  • Average

    9.8%
  • Poor

    2.8%
  • Terrible

    2.9%
User Sentiments

    Extensive Customization Options, Robust Reporting Capabilities, Comprehensive Feature Set, Extensive Integrations

    Steep Learning Curve, Slow Performance, Outdated User Interface, Complicated Reporting Tool

    Not Available

    User Friendly Interface, Extensive Integrations, Email Tracking, Task Management

    High Pricing, Limited Customization, Occasional Software Glitches, Complex Workflows

    Ease of Use, Customizable Interface, Extensive Integrations, Affordable Pricing

    Slow Customer Support, Occasional Software Glitches, Limited Mobile Functionality, Complex Customization

Review Summary

Salesforce Sales Cloud is lauded for its extensive customization options and seamless integration with various apps, enabling businesses to build tailored solutions. Users appreciate its user-friendly interface, robust reporting capabilities, and the ability to track customer journeys comprehensively. However, some users find the platform complex, especially for beginners, and point out the high cost of additional licenses and features.

Not Available

HubSpot Sales Hub is lauded for its user-friendliness, seamless integration with other HubSpot tools, and effective lead management capabilities. Users appreciate its intuitive interface, personalized email sequences, and robust analytics. However, some drawbacks include a steep learning curve, limited reporting options in lower tiers, and occasional glitches. While HubSpot Sales Hub offers a powerful solution for streamlining sales processes and driving growth, it's essential to consider the pricing structure and ensure compatibility with your business needs before committing.

Zoho CRM receives positive reviews for its user-friendly interface and affordability. Users appreciate its comprehensive features, including lead tracking, contact management, and automation capabilities. However, some users report a steep learning curve and occasional glitches, particularly with advanced features. While customer support receives mixed feedback, Zoho CRM is highly recommended for businesses seeking an all-in-one solution to improve efficiency and customer relationships.

Pros & Cons
  • Unified platform for managing customer relationships
  • AI-powered chatbot for personalized interactions
  • Robust features for sales automation and CRM
  • Occasional technical glitches
  • Steep learning curve
  • Pricing concerns
  • Omnichannel marketing automation platform
  • AI-powered content optimization and customer journey mapping
  • Unified interface for seamless data analysis
  • Limited review data available
  • Pricing information not readily available
Not Available
Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $25.0. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $14.0.
Pricing Plans
Monthly Plans Annual Plans

Salesforce Foundations Free

Starter Suite $25.00 $25.00 per user / month

Pro Suite $100.00 $100.00 per user / month

Selligent Custom

Free Tools Free

Sales Hub Starter $15.00 $20.00 per month

Starter Customer Platform $15.00 $20.00 per user / month

Sales Hub Professional $90.00 $100.00 per user / month

Sales Hub Enterprise $150.00 $150.00 per user / month

Standard $14.00 $20.00 per user / month

Professional $23.00 $35.00 per user / month

Enterprise $40.00 $50.00 per user / month

Ultimate $52.00 $65.00 per user / month

 
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Screenshots & Videos

Screenshots Salesforce Adoption Dashboards
+ 2 More
Not Available Marketing Email
+ 6 More
Live Chat System
+ 12 More
Videos Video Thumbnail
+ 4 More
Video Thumbnail
+ 1 More
Video Thumbnail
+ 1 More
Video Thumbnail
+ 3 More

Vendor information

Company Details Located in: San Francisco, California Founded in: 1996 Located in: Braine-l'Alleud, Belgium Founded in: 1990 Located in: Cambridge, Massachusetts Founded in: 2006 Located in: Pleasanton, California - 94588 Founded in: 2005
Contact Details

+1 800-667-6389

https://www.salesforce.com/crm/

+32 2 808 89 09

https://www.selligent.com/

+1 888 482 7768

https://www.hubspot.com/products/crm

+1 877-834-4428

https://www.zoho.com/crm/

Social Media Handles

FAQs

What are the key features of Salesforce?

Salesforce is a comprehensive CRM software that offers features like lead generation, opportunity tracking, customer service, and analytics.

What are the key features of Selligent?

Selligent is a marketing automation platform that offers features like email marketing, customer segmentation, and campaign management.

What are the alternatives to Salesforce?

Some of the alternatives to Salesforce include Zoho CRM, Microsoft Dynamics 365 for Sales, and HubSpot CRM.

What are the alternatives to Selligent?

Some of the alternatives to Selligent include Zoho Marketing Automation, SAS Marketing Automation, and Adobe Marketo Engage.

Which product is better for large-scale customer relationship management?

Salesforce is a better choice for large-scale customer relationship management due to its robust features and scalability.

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