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| Description | LivePerson connects traditional call centers with a digital-first, AI-powered customer experience. By accelerating contact center transformation, it boosts agent productivity and enables personalized interactions. The platform strikes the right balance between human agents, intelligent automation, and Conversational AI across voice and messaging channels. It provides deep insights from every conversation, helping businesses understand customer needs and emotions, thereby enhancing the overall experience. Trustworthy AI ensures consistent responses, allowing agents to review and approve AI-generated replies. LivePerson enhances agent tools, provides real-time context, and increases supervisor visibility for streamlined workflows. Integration with single sign-on (SSO) improves inquiry handling, while personalized workspaces offer multi-language support for global reach. The platform quickly unifies customer experiences across various channels, and its Analytics Studio turns calls and messages into actionable data, offering valuable insights into customer behavior. LivePerson is a reliable partner for delivering exceptional customer experiences efficiently. Read more | Google Cloud Dialogflow is a conversational AI based platform that helps companies streamline effective and understandable conversations with their loyal customers. The platform is powered by Google’s leading AI inclusive of powerful chatbots and voice bots. Thus enabling companies to deliver natural customer experiences with the help of virtual agents that supports multi-turn conversations in an efficient manner. Moreover, visual builders and prebuilt agents made available within Google Cloud Dialogflow helps out companies with seamless interface generation, reducing the development time from days to minutes. This way companies also gets to deploy multiple chat interfaces across their contact centre and digital channels, including messaging services of their own. Other notable features include seamless virtual agent management using end-to-end CI/CD pipelines, through versioning and continuous evaluation of flow-based modules. Thus facilitating scaling up to 40,000 intents and 20 independent flows for each agent. Read more |
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| SaaSworthy Awards | # 17 Highly Rated |
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Great Customer Support, Easy to Use Interface, Extensive Integrations, Helpful Analytics and Reporting Inconsistent Technology Performance, Limited Customization Options, Outdated User Interface, Unclear API Documentation |
User-Friendly Interface, Extensive Integrations, Powerful NLP Capabilities, Pre-built Agents and Templates Limited Customization Options, Complex Pricing Structure, Limited Multilingual Support, Steep Learning Curve |
| Review Summary |
Users appreciate LivePerson's user-friendly interface, ease of setup, and effective customer engagement tools. They also commend the platform's analytics and reporting capabilities for providing valuable insights into customer interactions. However, some users have expressed concerns regarding the cost of the platform and have reported occasional technical glitches. Additionally, a few reviewers have mentioned that the platform's customization options could be improved to allow for more tailored experiences. Overall, LivePerson is generally well-received by users, with many highlighting its strengths in enhancing customer engagement and providing comprehensive analytics. |
Google Cloud Dialogflow is generally praised for its user-friendly interface, which makes building chatbots accessible to those without coding experience. Its drag-and-drop functionality, pre-built templates, and robust natural language processing capabilities create engaging conversations. However, users note some limitations, including potentially high costs, limited customization options, and a learning curve for certain advanced features. Despite these, Dialogflow is seen as a valuable tool for automating customer interactions, handling frequent inquiries, and integrating with other Google Cloud services. |
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AI-Generated from the text of User Reviews
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Dialogflow CX Custom Dialogflow ES (Essentials) Custom |
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| Company Details | Located in: New York, New York Founded in: 1995 |
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